Czech-Speaking Customer Service Agent

7 days ago

Prague, Hlavní město Praha, Czech Republic The lemon Consulting Full time 104,000 - 130,878 per year

Location: Sofia, Bulgaria
Full-Time | On-site / Hybrid Options Available

About the Role

Do you speak Czech fluently and enjoy helping people? Are you looking for a fresh start in a multicultural environment where your communication skills truly make a difference?

We're looking for a Czech-speaking Customer Service Agent to join our growing team in Sofia. In this role, you'll provide support to Czech-speaking customers, helping them resolve issues and ensuring a smooth and positive experience.

What You'll Do

  • Respond to Czech-speaking customers via phone, email, or live chat.

  • Help customers with product information, orders, technical issues, and general inquiries.

  • Log interactions accurately in the CRM system.

  • Collaborate with internal departments to solve more complex problems.

  • Maintain a high level of professionalism and customer satisfaction in every interaction.

What Were Looking For

  • Fluent Czech (C1 or higher) and strong English skills (B2 or higher).

  • Previous experience in customer support is a plus but not required full training is provided.

  • Comfortable using computers and communication tools.

  • A friendly, patient, and problem-solving mindset.

  • Residing in Sofia or open to relocating (relocation assistance available).

What We Offer

  • Competitive base salary plus performance-based bonuses.

  • Relocation support: flight coverage and temporary accommodation included.

  • Paid training and opportunities for career development.

  • Private health insurance and wellness benefits.

  • A modern, centrally located office in Sofia.

  • Flexible working options (hybrid work possible).

  • Supportive, diverse team and a welcoming company culture.

  • Fun social activities and internal growth opportunities.

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