Customer Care Agent with Native French
6 days ago
English (Intermediate) French (Proficient)
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Lentiamo
Full-time
• Prague
Seniority: Junior
• Education: Education not important
Join Lentiamo: Your Career Adventure Starts Here
Are you ready to build a rewarding career in a dynamic, multicultural company right in the heart of Prague? If you're fluent in French (communicative English too) and excited to make a positive impact, we have an incredible opportunity waiting for you
Who We Are:
At Lentiamo, we're all about helping people see the world better—literally As an online retailer of prescription glasses, sunglasses, and contact lenses, we proudly serve 18 European countries. Now, we're on the lookout for a Customer Care Agent for our French-speaking markets, especially France, Belgium, and French Swiss ), and keep our customers happy.
What You'll Be Doing:
As a Customer Care Agent, you're the go-to person for our customers' needs. You'll respond to questions, handle complaints, and address order changes—making every interaction friendly and professional. You'll work with various teams (from logistics to marketing) to ensure seamless service, and you will be in charge of blogs, newsletter translations, and also help with tasks in regard to web content.
Why Join Us?
- Vibrant, International Team: Work with people from around the world and enjoy a welcoming, inclusive environment where 55% of our employees have been with us for over a decade.
- Flexible Work Style: Enjoy a hybrid work setup with a cozy office in central Prague and two weekly in-office meet-ups to connect with colleagues.
- Generous Time Off: With 30 days of paid leave, you'll have plenty of time to recharge.
- Learning Opportunities: We support your language goals, offering Czech and English lessons free of charge.
- Wellness Perks: Our Multisport card opens doors to gyms, dance classes, and more, partially covered by Lentiamo.
- Room to Grow: We value your input Share your ideas and watch them come to life within a stable, supportive company culture.
What We're Looking For:
- Native French Speaker with communicative English (other languages are a plus)
- Customer-Oriented and Communicative: You're confident, empathetic, and enjoy making customers feel valued.
- Detail-Oriented and Organized: You can balance multiple tasks and manage your workload with ease.
- Digital-Savvy: You're comfortable using computers and digital tools for teamwork, such as email, Google suites (Drive, Docs, Calendar), and collaboration platforms such as Trello or Slack. If you don't already know everything, don't worry: we provide support and training.
- Also suitable for fresh graduates
Responsibilities:
- Providing top-notch customer support via email and phone
- Monitoring customer reviews and maintaining high ratings
- Translations from English to French (NL, blog, web content)
- Collaborating with cross-functional teams to keep operations running smoothly and provide your support in the markets' growth
Location: Španělská 770/2, Prague 2
Starting Date: November 17, 2025
If you're excited to join a supportive team where your skills and personality shine, Lentiamo is the place for you We look forward to your application.
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