Support Engineer

Please submit your CV in English

Global SaaS Company | $28M Series B Investment
Personalized 1:1 Coaching | Vibrant International Team
Prague, 2-3 days in-office (Náměstí Republiky 7, Prague)
Base Salary: EUR gross + bonus up to 400 EUR gross (or CZK equivalent)

Work Shift options:
1. Monday  - Friday 14:00-22:30
2. Monday - Friday 15:30-00:00

About CloudTalk

Powered by a 2024 $28 million Series B investment from top investors like KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk's AI-powered business communication platform helps 4,000+ sales and support teams make customer experience the greatest competitive advantage for driving more revenue. 

CloudTalk works seamlessly for businesses of all sizes, from scale-ups like Deel and TIER to big players like Nokia, Glovo, and Rakuten. Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place. 

CloudTalk is on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations.

What's in it for you:

• Product: Be part of building the world's #1 AI business communication platform
• Growth: Take advantage of personal and professional growth opportunities, with a clear path for advancement within Support and beyond, including Product or Customer Success roles.
•   International Exposure: Work with customers and tech companies across Europe, Asia, and the Americas.

The Challenge Ahead

Ready to be at the forefront of customer support excellence? As a key player in our Customer Support L1 team, you'll be the hero clients rely on for swift and insightful answers about CloudTalk's cutting-edge platform.

If you've ever fixed a bug at 2am just because it was bugging you, we'd love to have you. No worries if you're new to the field; we'll give you all the tools and support you need to succeed. This team is a training ground for future AI-oriented technical specialists.

Ideal Candidate:

At CloudTalk, we value a growth mindset and a passion for learning. We're seeking individuals who are eager to take on new challenges and grow with us. You should have technical acumen and a genuine interest in technology, especially if you're excited to dive deeper into technical knowledge and skills.

You're curious about how AI changes customer experience and excited to explore its role in debugging and support. If you're a team player who loves collaborating, sharing ideas, and continuously improving, you'll fit right in

What you will work on:

• Provide top-tier technical support via chat and email to both new and existing customers.
• Use internal AI copilots to speed up troubleshooting and suggest fixes.
• You'll analyze call flows, inspect logs, and debug real-time VoIP issues.
• Manage a high volume of conversation, including live chats.
• Work with a diverse, international client base spanning multiple industries and regions.
• Help improve our technical documentation and internal knowledge base for troubleshooting purposes.
• Represent CloudTalk professionally while solving customer issues with empathy and efficiency.

What makes you a great fit

• Languages: English fluent; Spanish is a plus
• Team Player: You're ready to support your teammates and contribute to a positive work environment.
• Tech Savvy: You love chasing down edge cases, you're curious about how systems break.
• Self-Starter: You take ownership of your tasks and work with minimal supervision.
• Learning Mindset: You're eager to continuously grow your skills and knowledge.

What to expect from our hiring process:

Quick Video Interview
Role Deep Dive: Meet your future colleagues
Culture Bar Raiser Call – Explore your potential to raise the bar in adaptability, ownership, and continuous improvement
Offer

Why you will love to be a CloudTalker:

Growth:
1-1 Coaching sessions with our resident communications advisor
Leaders Academy & Learning and Development Budget

Flexibility:

Unlimited Paid Time Off
Volunteering Days
Home office budget
MacBook for work 

Well-being:
Recharge Fridays once per quarter
Multisport Card

Connectedness:
Referral bonuses
Virtual & physical team buildings
Company merchandise

By submitting your application, you acknowledge that Cloudtalk will process your personal data based on Cloudtalk's legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data, please refer to our Privacy Notice.

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