Technical Support Specialist with German

6 days ago

Prague, Hlavní město Praha, Czech Republic EVIDENT Europe GmbH Full time 40,000 - 80,000 per year

Headquartered in Tokyo, Japan, Evident employs around 4,500 people at a total of 57 locations worldwide. Evident Europe, headquartered in Hamburg, Germany, employs approximately 770 people in 16 countries. The product portfolio includes a wide range of microscope systems used in clinical diagnostics, medical and basic research, as well as in various industrial areas. In addition, Evident offers videoscopes, products for non-destructive testing techniques and for X-ray fluorescence analysis.

As a Technical Support Specialist, you will provide professional hardware and software support and training to our customers via telephone, email and remote software. This is a customer-facing role requiring technical aptitude and a proactive approach to problem-solving.

Tasks
  • Handle and resolve technical inquiries from service and sales teams as well as end customers for technically sophisticated products
  • Provide remote customer training for evident instruments and application software to end customer
  • Collaborate with product units, including application specialists and software/hardware development teams
  • Support the repair center with complex technical issues
  • Participate in regular internal and external training and development programs
  • Document and report customer-reported errors - ETQ (Excellence Through Quality) with problem-resolution tools
Requirements
  • Completed scientific studies or equivalent technical education/training
  • Strong analytical skills and quick comprehension
  • Prior experience in the field of microscopy is highly desirable
  • Excellent English and German communication skills (spoken and written)
  • Confident and authentic customer-facing demeanor
  • Experience in telephone-based technical support
  • Structured, independent, and results-oriented working style
  • Strong problem-solving abilities and a collaborative mindset
  • Proficiency in common office software (e.g., Microsoft Office)
Benefits
  • Working from home up to 50% of the time
  • Multisport card
  • Supplementary pension contribution
  • Meal voucher flat rate
  • Extra week of vacation
  • Public transport allowance
  • Massages
  • Fitness centre in the office
  • Above-standard healthcare (ComfortCare)
  • Corporate canteen
  • Sodexo Flexi
  • Language courses
  • Sick days (4 days/year)

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