IT Support Specialist

3 days ago

Prague, Hlavní město Praha, Czech Republic Rohlik Full time

What You Will Do

Be the go-to problem-solver for the trickiest IT issues. As a Senior IT Support Specialist, you'll fix what others can't, mentor juniors, and keep our systems running smoothly across warehouses and HQ.

  • Own resolution of complex technical problems and escalated incidents.

  • Mentor junior colleagues and improve IT processes.

  • Support site-level operations and rollout of new IT tools and standards.

  • Take technical ownership of selected domains or tools.

  • Maintain high-quality documentation and training materials.

Warehouse focus:

  • Manage incidents in warehouse systems and devices (printers, scanners, PDAs).

  • Configure and optimize MDM tools and warehouse networks (Aruba, Wi-Fi, VPNs).

  • Drive efficiency by improving and simplifying processes.

HQ focus:

  • Troubleshoot advanced issues with Okta, SaaS, and collaboration tools.

  • Support onboarding automations and identity management processes.

  • Manage MDM solutions (Intune, SimpleMDM, Zebra) and ensure endpoint security.

What Is Your Experience

  • 3–5 years of hands-on IT support experience with strong troubleshooting skills.

  • Broad technical background (networking, OS, MDM, SaaS tools).

  • Proactive and ownership-driven mindset.

  • Confident communicator with mentoring experience.

  • English at upper-intermediate (B2) level or higher.

Preferred:

  • Certifications (CompTIA, Cisco, Microsoft).

  • Experience in WMS or warehouse device integration (for Warehouse Support).

  • Experience with Google Workspace, Okta, and identity management (for HQ Support).

What We Offer

  • A key role where your expertise directly impacts business continuity.

  • Opportunity to shape IT processes and mentor others.

  • Work with modern tech stack across multiple countries.

  • Freedom to drive automation and process improvements.

  • Fast-paced, collaborative environment with real ownership.

  • Enjoy a competitive salary and benefits package.

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