Czech-Speaking Customer Support Move to Sofia, Bulgaria

2 weeks ago

Brno, South Moravian, Czech Republic Cross Border Talents Full time 180,000 - 250,000 per year

Join our growing team

Are you ready for an exciting new opportunity in customer service? We are looking for motivated and enthusiastic Czech-speaking professionals to join our vibrant team in Sofia, Bulgaria. Work in a dynamic environment where you can develop your skills while assisting customers and delivering top-tier support.

Your Role:

As a Customer Support Representative, you will be responsible for assisting customers via email, chat, and phone. Your main focus will be to ensure customer satisfaction by providing helpful and efficient solutions to their inquiries.

What You'll Do:
Respond to customer questions via email, chat, and phone
Provide accurate information about products and services
Troubleshoot customer concerns and offer appropriate solutions
Maintain a positive and professional attitude in all interactions
Work collaboratively with colleagues to enhance customer experience

What You Need to Succeed:

Fluent Czech (near native – written & verbal)
Strong English skills (written & verbal)
Prior experience in customer service is a plus
Excellent communication & problem-solving abilities
Good computer skills (MS Office, CRM knowledge is an advantage)
Ability to work independently and as part of a team
Strong attention to detail and accuracy

What's in It for You?

Full-time contract with rotating shifts between 8:00 a.m. – 10:00 p.m., Monday – Sunday
Competitive salary + monthly performance bonuses
Fully covered initial training & continuous development programs
Easily accessible office location in Sofia, close to public transport
Career advancement opportunities in a supportive environment
Health & Wellbeing benefits

Extra Benefits & Perks:

Health & Life Insurance
Multisport card
Transport allowance
Bonuses for life events
Additional paid leave for education
Special discounts & company events

Relocation Package:

Hotel stay for 14 nights
Advance payment option
Travel reimbursement

Know someone who fits this role? Refer a friend and earn a reward when they join

Location: Sofia, Bulgaria – Advance Business Center
Language Requirement: Czech
Time Type: Full-time

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