Customer Support Advisor

2 weeks ago

Brno, South Moravian, Czech Republic D-ploy Full time 300,000 - 420,000 per year

D-ploy is a leading IT and Engineering Solutions company with operations worldwide. Our mission is to deliver innovative and D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer's IT productivity and contribute to the organization's success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us

Responsibilities
  • Communicate professionally with customers via chat, e-mail, and social media
  • Assist users with account registration, login, verification, payments, and resolving technical queries
  • Be a trusted guide in helping customers make the most of the platform
  • Provide clear, friendly, and efficient solutions to user issues
  • Share insights and suggestions to improve internal support processes

Requirements

  • Are fluent in Czech (C2) and have good English skills (B2)
  • Enjoy helping others and handle challenges with a positive, can-do attitude
  • Are comfortable with computer tools (e.g. MS Office, web-based platforms)
  • Can explain technical topics in a clear and simple way
  • Have an interest in sports—so you'll speak the same language as our users
  • Bring experience in customer support (preferred, but not essential)
  • Have completed secondary education with a diploma
  • Willingness to relocate or commute to Brno (onsite presence required)

Benefits

  • Meal vouchers (CZK in your salary per working day)
  • Benefit card (CZK 1940 per month)
  • Performance-based bonuses that recognize and reward your contributions.
  • Daily engagement with international clients and colleagues, particularly through the use of English and other foreign languages.
  • Competitive referral bonus program for recommending qualified candidates.
  • A fair and people-centric work environment, supported by transparent corporate governance.
  • Regular team-building events, social activities, and wellness initiatives, including company gatherings and sports.
  • A clear path for career growth within a dynamic, multicultural, and multinational organization

    Is     IT in your DNA?

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