Senior IT Analyst/Project Manager

ABOUT US

OAK'S LAB is a technology partner that helps startups, scaleups, and enterprises build software solutions by deploying empowered product teams. Our innovative solutions have created market leaders across multiple sectors.

• Founded in 2016

• Built and launched 65+ products

• Combined valuation of our clients is >$1.7B

• ~75 team members based at our office on Old Town Square

THE ROLE

You will be working on a hyper-growth US Telehealth platform providing a comprehensive Telehealth infrastructure that powers virtual care for providers across the US. They offer a full-stack solution that includes provider networks, telemedicine software, and compliance tools, enabling the seamless delivery of remote healthcare. The company is in hyper-growth mode having 7x in size over 2024, already serve over 3 million patients across the US and continue to grow exponentially.

RESPONSIBILITIES

As a Senior IT Analyst/Project Manager you will play a pivotal role in bridging the gap between business needs and technical development of the product.

• Requirements Analysis: Collaborate with stakeholders to gather, analyze, and document detailed business and technical requirements for the product, ensuring clarity and alignment across teams.

• System Design & Architecture: Design and propose scalable system architectures, data models, and technical workflows

• Technical Feasibility: Evaluate the technical feasibility of proposed features, identifying potential risks, dependencies, and opportunities for optimization.

• Process Optimization: Analyze and improve technical processes, ensuring efficient integration of APIs, third-party services, and cloud-based infrastructure.

• Cross-Functional Collaboration: Work closely with engineering, QA, and design teams to ensure seamless translation of requirements into development-ready specifications and to support implementation throughout the product lifecycle.

• Data-Driven Insights: Leverage data analytics to assess system performance, identify bottlenecks, and recommend enhancements to improve product reliability and user experience.

• Documentation: Create and maintain comprehensive technical documentation, including system diagrams, API specifications, and user flows, to support development and stakeholder communication.

• Progress Tracking & Reporting: Monitor project progress, manage tasks, and provide regular status reports to leadership.

• Stakeholder Communication: Act as a technical liaison between non-technical stakeholders and engineering teams, ensuring clear communication of complex technical concepts.
  

SKILLS & REQUIREMENTS

• Technical Expertise: 5+ years of experience as an IT Analyst with a strong understanding of cloud-based architectures (e.g., AWS, Azure, GCP), APIs, and microservices.

• Project Management Skills: Ability to define project scope, goals, and deliverables

• Analytical Mindset: Exceptional problem-solving skills with the ability to break down complex business requirements into clear, actionable technical specifications.

• Collaboration Champion: Proven experience working with cross-functional teams, including Product Managers, developers, and designers

• Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders

• Detail-Oriented: Strong attention to detail, with a focus on creating precise documentation and ensuring technical accuracy in all deliverables.

• SaaS Knowledge: Deep understanding of SaaS product lifecycles, including experience with agile methodologies, user story creation, and iterative development processes.

• Tool Proficiency: Familiarity with tools such as Jira, Confluence, Productboard, Miro or equivalent for requirements management, system design, and API testing.

• Security: Familiarity with security best practices (HIPAA knowledge desirable but not essential)

• Telehealth experience: Healthcare experience is preferred but not essential

BENEFITS

• Flexible working hours

• Hybrid working environment

• 26 days off + 1 additional day for every year working with OAK'S LAB (capped at 30 days)

• Top-of-the-line MacBook and hardware budget

• Budget to spend on your growth (books, courses, conferences)

• Free English lessons

• Opportunity for a bonus gained from investments in our startup partners

• Team bonding, happy hours, online games, annual offsite trips

• Outside of work activity clubs (yoga, traveling, football, tennis, etc.)

• Snacks and drinks in the office, weekly pizza, monthly breakfast

• Landmark office right on Old Town Square (dog-friendly)

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