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Customer Service Representative with French
2 weeks ago
QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic.
Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.
Thrive in the Heart of Europe with QuidelOrtho:
At QuidelOrtho, our Prague office is home to nearly 140 talented professionals supporting critical EMEA Shared Services, including Customer Service, Finance, People & Culture, and GIS. Together, they drive excellence across our global organization.
Our office is ideally located in one of Prague's most attractive districts—just steps from the city center—providing easy access to everything this dynamic city has to offer. Housed in a modern, newly renovated building, the workspace is designed to foster collaboration, flexibility, and well-being—creating an environment where work-life balance truly thrives.
Join us in Prague and become part of a forward-thinking team at the center of it all.
About the team: Professional customer service is provided in 9 languages by a highly skilled multinational team for the whole EMEA region. Teams are divided according to country or region they are supporting. In total we have 50 enthusiastic individuals who are contributing to saving people's lives on a daily basis.
Do you enjoy communication with people in different languages and do you have a positive problem-solving approach? Would you like to have an impact on saving people's lives? Would you enjoy participating in our exciting and full of fun team-building activities? If so, then you are definitely the right person for this role
What you'll be doing in your new role:
- Customer order management, working with both internal QuidelOrtho contacts and external customers to ensure fulfillment of all order elements, for on-time delivery.
- Receiving, managing and resolving customer enquiries concerning orders, product availability, general information.
- Ensure technical and other enquiries etc. are appropriately redirected and followed up.
- Customer complaints handling, monitoring and follow up.
- Providing support to Customer Services Team colleagues (cross functional cooperation - Supply Chain, Sales)
- Supporting activities, archiving, maintenance of customer data in QuidelOrtho database, certificates.
The individual:
- High school graduate or equivalent is preferable.
- 2+ years relevant experience in a customer facing activity, such as Customer Service, or Customer Care in a commercial business in a market led economy.
- Previous work experience in a multi-national company is of great advantage.
- Written and oral communication skills.
- Personal organization skills.
- Ability to follow specific processes, exercising initiative and flexibility as appropriate.
- Computer literate, knowledge of Word, Excel, Outlook, intermediate level is essential.
- Language skills – Fluency in English and French is a must, any additional European language is a plus.
- Telephone skills – in the areas of listening, problem resolution, dealing with difficult situations/concerned customers – must be excellent.
- Team work is a must while ensuring follow up on individual responsibility.
What we're offering:
- Competitive salary
- Meal vouchers
- Transportation allowance
- Language courses
- Fit Office
- 3 sick days
- 5 weeks of holidays
- Hybrid-working model
- Employee awards
- Multisport card
- Employee Assistance Program
- Benefit cards and more
This position is offered as a fixed-term contract for one year, with the high potential for extension.
The role is based in Prague, Czech Republic.
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