Service Coordinator with Spanish/Italian

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you'll build

• Support the onboarding process for new clients, ensuring accuracy and timely execution.
• Handle transactional and administrative tasks to support client setup and account maintenance.
• Respond to queries from clients, account managers, and internal teams with accurate and professional support.
• Manage escalations and follow-up cases, ensuring timely resolution and clear communication.
• Collaborate closely with team members and stakeholders to deliver consistent, high-quality client experiences.
• Contribute to continuous improvement by identifying opportunities to streamline processes and enhance service delivery.

What you bring:

• Business fluency in English and Italian/Spanish as must
• Bachelor's degree in any field or equivalent work experience
• Previous experience in client onboarding, customer support, operations, or a related back-office role (preferred).
• Strong written and verbal communication skills.
• High attention to detail and ability to manage multiple tasks simultaneously.
• Problem-solving skills and a proactive mindset.
• Ability to work with international clients across time zones and cultures.
• Team player with a collaborative approach and willingness to support colleagues.
• Affinity for software and technology.
• Ability to be self-directed and work independently.

Where you belong:

• Join our SAP Concur team as a Service Coordinator and support the onboarding of new clients.
• Handle back-office activities and provide professional support on queries and escalations.
• Collaborate with colleagues across regions and time zones to deliver seamless client experiences.
• Work in a dynamic and supportive team environment.
• Gain exposure to international clients and cross-functional collaboration.
• Benefit from opportunities for growth and professional development.
• Enjoy a competitive compensation and benefits package

#SAPNextGen

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid