In-Room Dining Coordinator

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

There's a certain magic in the air here that flows effortlessly through Old Town Square, onto Charles Bridge, over the Vltava and all the way up the tallest spires of Prague Castle – and that's just what you can see from Four Seasons Hotel Prague. Centuries of wonder fill our walls, letting you trace the history of the city from the Baroque era to the neoclassical to modern day. Four Seasons Hotel Prague has a unique location, consists of three historical buildings connected to a new construction, has 157 rooms including 19 suites.

We are a human brand. We are a culture brand. We are Four Seasons .

Join Our Prestigious Team as In-Room Dining Coordinator at Four Seasons Hotel Prague

At Four Seasons, we are more than just a luxury hotel brand – we are a family committed to excellence, culture, and unforgettable experiences.

About the role:

The In-Room Dining Coordinator is responsible for the smooth operation of the Room Service department. The primary responsibility for this position is to ensure our guests receive the highest level of food quality and service.

What You will do:

• Answer telephone using courteous, efficient etiquette while obtaining all information necessary to process the guest's order according to Four Seasons Standards.
• Describe the selection of Food & Beverage menu items to guests by offering interesting descriptions of each item's, origin, taste, and preparation methods.
• Communicate guest orders including any special needs or requests to the kitchen using the hotel's point-of-sales system; check completed kitchen orders with the guest's original order; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities.
• Anticipate guest needs, ascertain satisfaction, offer suggestions, and respond urgently and appropriately to guest concerns and requests.
• Coordinate amenity delivery by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion. Ensure proper posting of amenities and private bar items.

What You will bring:

• Minimum 2 years of Room Service experience.
• Minimum High School diploma.
• Strong communication skills, with the ability to speak/write in English fluently.
• Ability to find creative solutions taking ownership for duties and tasks assigned.
• Personal integrity, with the ability to work in a fast-paced environment that demands excellence.

What We offer:

• Competitive remuneration
• Excellent Training and Development opportunities
• Discover the world with attractive employee rates at Four Seasons Hotels worldwide
• Complimentary Employee Meals and laundry/dry cleaning
• Employee benefit cafeteria system

Why Four Seasons? At Four Seasons, you're not just taking a job – you're joining a family that values creativity, collaboration, and growth.

For more than 60 years, diversity, inclusion and belonging have been part of our cultural network in the Four Seasons and underline how we do business every day.

Our guests and employees come from all parts of the world so we ensure each of them are welcomed, understood and feel at home with us. Our employees are the key to our success.

FS Prague People value a culture of unique personal contribution and strive for the excellence. We value an open and transparent communication and working in psychological safe environment. We enjoy the common goal to make us always better and stronger. And we love to have fun together.

If you're ready to take your career to the next level, we'd love to meet you. Apply today and become part of the Four Seasons family

This job requires applicants to have current work authorization in the country of Czech Republic or EU Passport.

This position is offered for an undefined period of time. Your trial period will be 3 months.