Director, Consulting Practice

General information

Country

Czech Republic

City

Prague

Job ID

45850

Department

Infor Consulting Services

Experience Level

MID_SENIOR_LEVEL

Employment Status

FULL_TIME

Workplace Type

Hybrid

Description & Requirements

This is an exciting time to join Infor with substantial opportunity for growth in the Eastern Europe; this role offers the opportunity run and grow a Eastern Europe consulting practice, accelerating the value experienced by clients in the Distribution and Equipment and Rental sectors.

Key responsibilities include, developing and executing on a partner strategy, proactively managing change, developing the consulting team's capability and capacity, managing the practice for a portfolio of projects in these sectors, forging strong relations with customers based on trust and working with clients and with Sales to grow the business.

A Day in The Life Typically Includes

• Manage a portfolio of software implementation and upgrade projects on schedule, within budget and with high customer satisfaction.
• Develop and maintain strong relationships with senior business and IT personnel of customers to balance value delivery, user adoption, project scope and the technical capabilities of our solutions
• In conjunction with Sales and Account Management, sell high quality services projects by estimating, scoping, pricing and phasing projects and writing statements of work
• Participate in and deliver steering committee and other executive updates and communications, and support project management deliverables
• Participate in evolving our solution delivery process
• Hire, retain, motivate and coach a team of project managers in order to expand a high performing team.
  Refine and monitor the Professional Services KPI's including Utilization, Services Revenue, Services Sales, and profit margin metrics to assess the success of the PS project teams as well as individuals

Reguired skills:

• Proven Professional Services experience implementing enterprise software for customers
• Proven ability to manage professional services organizations in the enterprise software industry with a collaborative approach and strong team building skills
• Results oriented, resilient business leader with solid understanding of account management, leading complex projects and closing issues
• Strong communication skills, both verbal and written
• Strong decision making, judgment and analytical skills
• Excellent stakeholder management, able to navigate relationship management and achieve a win:win
• Demonstrates ability to effectively collaborate with cross-functional virtual teams
• Has experience selling, developing and negotiating statements of work for professional services
  Ability to travel up to 50% within region

About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

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Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the webpage.