L2 Network Support Engineer

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA

As L2 Network Support Engineer at NTT DATA, you'll take on a developing engineering role where your main goal is to ensure our clients' IT infrastructure and systems remain operational. You'll achieve this by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You'll work closely with our clients and internal teams to ensure that services are restored swiftly, in line with our service level agreements (SLAs).

Key Responsibilities

• Monitor and manage incident/request queues, ensuring timely resolution within SLA and proper documentation.
• Troubleshoot and escalate technical issues, identifying root causes and collaborating with internal teams and clients.
• Execute approved changes and maintenance activities with risk assessments and compliance.
• Lead shift handovers by highlighting key tickets and critical tasks; escalate issues to CoE and other teams when needed.
• Partner with automation teams to optimize efforts and automate routine tasks; coach L1/Service Desk teams on technical and behavioral skills.
• Establish infrastructure monitoring, lead client escalations, and support disaster recovery and project work.
• Audit tickets for quality, maintain knowledge articles, and produce reports to identify improvement opportunities.

To thrive in this role, you need to have:

• Fluent in English, with strong cross-cultural communication and active listening skills.
• Resilient, adaptable, and effective under pressure with solid planning skills.
• Proficient in enterprise networking and security technologies (e.g., Pulse Secure, Palo Alto, Fortinet, Cisco, F5, BGP, OSPF, NAT).
• Familiar with ticketing systems and network monitoring tools (e.g., SecureCRT, LogicMonitor).
• Holds a relevant technical certification and a degree (or equivalent experience) in IT/Computing such CCNA and/or CCNP.

What we offer:

• Education to the extent of agreement with the immediate supervisor
• 5 weeks of vacation
• 3 Sick-days per Year
• Compensation of salary for temporary incapacity to work beyond the statutory wage compensation in the amount of the fixed basic salary for temporary absence to 21 days per year
• Notebook and mobile phone including data tariff according to company standards.
• Contribution to the pension insurance or Long term investment product .
• Specified budget with regards to the predefined benefits packages (Premium health care / Benefits Cafeteria System / Multisport card)
• Refreshment in the office (coffee, tea, water) for free

Workplace type:

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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