Product Analyst

Czech Republic

Information Technology

Hybrid

Experienced Professionals

Department: Consumer and Customer Platform and Digital Factory, Digital & Technology Platform Services.

The Product Analyst – CRM plays a crucial role in designing, building, and delivering end-to-end digital products that align with business requirements while leveraging the latest technology trends. They ensure long-term stability, maintainability, compliance, and data integrity in accordance with the CCH landscape and standards. By deeply understanding and analyzing user and business needs, Product Analysts contextualize these requirements within the organization's services or products. As an integral part of agile teams, they collaborate closely with testers, product managers, and developers to iteratively release working software. Strong expertise in Agile methodology, business analysis, and business process improvement enables the Product Analyst to effectively investigate, analyze, and articulate business problems and opportunities, driving continuous service enhancement.

YOUR KEY RESPONSIBILITIES:

• Contribute to the CRM Product Roadmap creation and update, incl. the integration to other Products, dependent services, technology and platforms
• Responsible to analyze the business requirements, turn them in technical requirements and provide input to effort estimation, and keeping Backlog list and Platform documentation up to date
• Together with Product manager and Architects validate process compliance of new requirements, targeting simplification and standardization of proposed solutions
• Align solution UI/UX aspects with Business Owners and Countries, validate the technical realization
• Proactively identify and address performance and usability gaps, regularly analyse countries and end users feedback. Provide concise recommendations to sustainable improvements
• Provide guidance to business team on existing and future Platform Capabilities and anticipate business requirements, identify Proof of Concept opportunities
• Prioritize the Product Backlog list together with the Product manager as part of DevSecOps Teams, and in alignment with the CRM Product Roadmap
• Participate in Product Development team and contribute Release & PI Package scope delivery

o Assess and prioritize the backlog items of already approved PI scope, incl. detailed business analysis

o Analyze detailed business requirements, prepare business design, define backlog items, approve solution design with Platform and Solution Architects.

o Update Product documentation, keeping repository of Country-Specific processes & capabilities (WIKI, ADO Features & User Stories)

• Participate in Product Operations Team and work on Continuous product & service improvements

o Contribute to the improvement of service delivery & availability

o Provide assessment of escalated Incidents & Problems to assure faster issue resolution

o Provide guidance for backlog prioritization

o Proactively monitor and report on product stability and performance. Provide clear recommendations for sustainable improvements

o Engage in proactive monitoring and identification of opportunities for product improvements

ARE THESE YOUR SECRET INGREDIENTS?

• University Degree in the relevant area
• 3+ years of experience in the field of Commercial or Sales, incl. Commercial Solutions implementation, deployments, upgrades and support.
• 3+ years of experience in leading or supporting Projects related to consumer and/or customer facing Solutions (Microsoft D365 Sales, Customer Service or Field Services areas of B2B or B2C).
• Experience in working together with Business Owners and Technical Teams on providing solutions to business requests
• Knowledge and experience with Agile/Scaled Agile and DevSecOps delivery models.
• Ability to capture business requirements, analyze, assess and provide guidance on potential technical solution
• Strong FMCG industry-specific solutions knowledge in the Commercial and CRM areas, Microsoft D365 Sales, Customer Service or Field Services areas of B2B or B2C
• Any certification related to Microsoft Dynamics Solutions (D365 CE) will be considered as advantage
• Skills & experience in usage of DevSecOps Management platforms and tools (i.e. SAFe, MS Azure DevOps)
• Proven ability to work in a multi-cultural environment
• Ability to work independently and as part of a team.
• Strong communication and influencing skills
• English proficiency

ABOUT YOUR NEW TEAM:

We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of the Coca-Cola Company. We bottle, distribute and sell an unrivalled range of products in 29 markets in Europe, Africa and Eurasia. As we do, we create value for all stakeholders, support socio-economic growth and build a more positive environmental impact.

We bring together more than 30,000 people from over 70 nationalities, coming from five continents. The diversity of our markets, from mature to emerging economies, provides a wide range of attractive opportunities for growth.

We nurture our talents. We give opportunities to people across all functions and levels, as well as different geographies, backgrounds and education. We are willing to take a risk on the people we believe in, even if they don't have the perfect experience. We have faith in what every person can be.

And although we have so much to be proud of, we always stay humble. We believe the real magic happens – for us and for you – when we OPEN UP.

AT COCA-COLA HBC, DIVERSITY HELPS US THRIVE

At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.