Linux Support Engineer

5 days ago


Prague, Hlavní město Praha, Czech Republic SUSE Software Solutions Germany GmbH Full time 40,000 - 80,000 per year

About Us

Always open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE.

SUSE is a global leader in innovative, reliable, and secure enterprise open source solutions, including SUSE Linux Suite , SUSE Rancher Suite , SUSE Edge Suite , and SUSE AI Suite . More than 60% of the Fortune 500 rely on SUSE to power their mission-critical workloads, enabling them to innovate everywhere – from the data center to the cloud, to the edge and beyond.

SUSE puts the "open" back in open source, collaborating with partners and communities to give customers the agility to tackle innovation challenges today and the freedom to evolve their strategy and solutions tomorrow. For more information, visit .

Linux Support Engineer

Job Description

Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.

Responsibilities:

  • Provide advanced OS support to users of the SUSE Enterprise Linux product portfolio.
  • Troubleshoot challenging complex, critical, and sensitive customer issues related to: Installation errors, configuration errors, out of the box not working functionality, booting issues.
  • Investigate usage problems, unexpected product behaviour, performance degradation, and root cause analysis.
  • Replicate customer issues in a technical lab environment to provide optimal solutions..
  • Communicate with customers through email, remote sessions, and occasionally via telephone.
  • Be part of the EMEA team which makes up a 24x7 (follow the sun) support organisation.
  • Provide technical support and maintain professional and customer centric communication with SUSE's customers.
  • Collaborate efficiently with your technical support colleagues, globally.
  • Engage with development and product management on bugs and feature requests.
  • Continuously contribute and collaborate on knowledge resources improvement and creation.
  • Be required to work on call and weekends based on a shift rotation policy.

Preferred technical experience, qualifications & skills

  • A solid understanding and experience with the Linux operating system, preferably certified (SCA, RHCSE, LPIC-1).
  • Several years of experience system administrator for any Linux OS or in a technical support role relating to OS and infrastructure.
  • The ability and experience troubleshooting various aspects of the Linux operating system.
  • The ability and experience in adapting to new technologies.
  • Basic Bash scripting.
  • Expertise or understanding (at minimum) in the below areas:
  • High Availability / Clustering technologies
  • Storage technologies (like SAN, multipathing, iSCSI, LVM)
  • Networking concepts and protocols
  • LDAP, Kerberos, Samba, Active Directory
  • Non-x86_64 architectures
  • Kubernetes experience or certification

Personal Attributes

  • All candidates should be fluent in English (written and verbal).
  • Ready to be office based.
  • A strong sense of responsibility, self-motivation, and the ability to prioritise and organise multiple, simultaneous workloads.
  • The ability to assess the customer situation and select the best path forward.
  • Interpersonal communication skills, in both oral and written form.
  • The ability to communicate complex technical information to customers in a clear and simple way.
  • Experienced in providing a timely and accurate response and resolution to customer issues over the phone or electronically.
  • The ability to work efficiently in a dynamic and collaborative environment with a team of highly skilled and motivated engineers.
  • Respectful, patient, and professional approach in line with SUSE values.
  • A team player

Job

Services

What We Offer

We empower you to be bold, driving your career to create the future you want. We celebrate and reward your achievements.

SUSE is a dynamic environment that is evolving rapidly, thus requiring agility, strong entrepreneurship and an open mind.

This is a compelling opportunity for the right person to join us as we continue to scale and prosper.

If you're a big thinker, obsessed by execution and thrive in a dynamic environment in which you can tangibly create a lasting legacy,

We give you the freedom to be yourself. You will work in a global community of unique individuals – like you – with different backgrounds, talents, skills and perspectives. A truly open community where everyone is welcome, has a voice and is encouraged to reach their full potential regardless of age, gender, race, nationality, disability, sexual orientation, religion, or any other characteristics.

Sounds like the right fit for you? . A recruiter will contact you if your skills match our current or any future positions. In the meantime, stay updated on the latest SUSE news and job vacancies by joining our Talent Community .

SUSE Values

  • Choice
  • Innovation
  • Trust
  • Community


  • Prague, Hlavní město Praha, Czech Republic SUSE Full time 40,000 - 80,000 per year

    About UsAlways open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE.SUSE is a global leader in innovative, reliable, and secure enterprise open source solutions, including SUSE Linux Suite, SUSE Rancher Suite, SUSE Edge Suite, and SUSE AI Suite. More than 60% of the Fortune 500 rely on SUSE to power their...


  • Prague, Hlavní město Praha, Czech Republic Fortinet Full time 30,000 - 60,000 per year

    About Fortinet:Fortinet, a public company, is the only provider of ASIC-powered, network-based antivirus firewall systems for real-time network protection. Please visit our website at  for more information. If you're looking for a fast-paced, challenging and rewarding environment, then Fortinet is the place for you. With offices in EMEA, we are an equal...


  • Prague, Hlavní město Praha, Czech Republic SUSE Software Solutions Germany GmbH Full time 30,000 - 60,000 per year

    About UsAlways open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE.SUSE is a global leader in innovative, reliable, and secure enterprise open source solutions, including SUSE Linux Suite , SUSE Rancher Suite , SUSE Edge Suite , and SUSE AI Suite . More than 60% of the Fortune 500 rely on SUSE to power their...

  • Support Engineer

    3 days ago


    Prague, Hlavní město Praha, Czech Republic Trading Technologies Full time 1,200,000 - 2,400,000 per year

    DescriptionAs a TTFO Support Engineer, you will play a critical role in delivering a first-class level of customer service to Tier 1 clients by addressing technical inquiries and incidents. This involves troubleshooting front-end and back-end issues, collaborating closely with Engineering and Site Reliability teams, and maintaining high standards of incident...


  • Prague, Hlavní město Praha, Czech Republic Groupe SII Full time 900,000 - 1,200,000 per year

    As a Operations L2 Engineer for the OnPremises solution of the team, you will apply software engineering skills to operate and maintain software and system. You will be responsible for maintenance and improvement of applications.Main responsibilities:You will work in a Devops team managing ODC products in private Cloud (in-house solutions).You will develop...


  • Prague, Hlavní město Praha, Czech Republic Ingenico Full time 1,200,000 - 3,600,000 per year

    Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico's approach and...


  • Prague, Hlavní město Praha, Czech Republic Team8 Full time 900,000 - 1,200,000 per year

    Hledáme embedded vývojáře pro nově vzniklý tým zaměřený na vývoj a podporu HW produktů. Tým se odštěpil z větší technologické společnosti a nyní se plně soustředí na vývoj vlastních zařízení (od návrhu přes firmware až po integraci s dalšími systémy). Budete součástí menší skupiny zkušených vývojářů, kteří...


  • Prague, Hlavní město Praha, Czech Republic Microsoft Full time 900,000 - 1,200,000 per year

    Are you an experienced low-level engineer who thrives on tackling complex systems challenges and driving innovation at scale? Do you want to shape the way foundational technologies are built and adopted across one of the largest engineering organizations in the world?The Microsoft Developer Division in Prague is seeking a seasoned engineers with deep...


  • Prague, Hlavní město Praha, Czech Republic Cloudlinux Full time 90,000 - 120,000 per year

    We are looking for an SDET / QA Automation Engineer to join our Endless Lifecycle Support team. The ideal candidate should possess more than just technical expertise - they should have an unwavering commitment to quality and a deep passion for both Python and Shell scripting. This candidate should think in Python and Shell, excel in them, and communicate...


  • Prague, Hlavní město Praha, Czech Republic Ingenico Full time 900,000 - 1,200,000 per year

    Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico's approach and...