Digital Site Support Specialist

At Avio Aero, a GE Aerospace company, we invent the future of flight, lift people up, and bring them home safely. We are a world-leading provider specializing in the design, production, and maintenance of components and propulsion systems for both civil and military aviation. Respect for people is core to our culture and commitment to FLIGHT DECK, our proprietary lean operating model. We attract, develop, and retain industry-leading talent from all backgrounds and cultivate communities where people are respected and empowered to reach their fullest potential. For the people of GE Aerospace, their work isn't just a job. It's their passion and purpose. We work and win as one team, accountable to each other and our customers, and we are always finding a better way to climb higher together. We were meant to fly.

As an Sr Site IT Manager, you'll play a pivotal role in driving success and satisfaction for dedicated customers. From serving as the primary point of contact for our clients to leading small-scale IT projects, you'll guide the business through challenges across all IT areas. Additionally, you will act as a key on-site IT resource, bridging the gap between the central IT team and the local site, ensuring tailored solutions and seamless operations. Providing expert training in digital workplace technologies and supporting infrastructure-related activities, you'll contribute to our dynamic IT team's success.

Essential Responsibilities

In this role, you will:

• Be an IT hero of the day for the business - Help the business to get over the IT challenges and ensure IT customers' success in all IT areas such as desktops, mobile technologies, and electronic collaboration.
• Serve as the single point of contact for the customer via verbal and written communication.
• Act as the on-site IT representative, providing tailored support for site-specific challenges and ensuring alignment with central IT strategies.
• Research, learn, and provide end-user training for existing collaboration tools and digital workplace technologies.
• Collaborate with the central IT team to support infrastructure-related activities, including network configuration, server management, troubleshooting, and security.
• Proactively identify gaps and execute IT process improvements that increase customer satisfaction.
• After initial training, you can lead small-scale IT projects defined in the IT infrastructure project pipeline.
• Tackle day-to-day challenges head-on, swiftly resolving issues that arise and escalating concerns that have broader impacts on clients and strategic initiatives.
• Develop a deep understanding of the local site's needs and guide the central IT team in implementing effective solutions.

Qualifications/Requirements

• Secondary school, Bachelor's or higher degree in Information Systems, Information Technology (IT)/Computer Science, or demonstrated knowledge comparable to this education.
• Communicative knowledge of Czech/Slovak and English languages.
• Strong communication skills and the ability to interface with customers with confidence and clarity.
• Talented IT person who is not afraid of challenges and is willing to learn and adapt.
• Work Visa, in accordance with local regulation, is required

Desired Characteristics

• Some experience in the set-up, integration, or maintenance of an information systems network.
• Knowledge of IT networks, MS Windows-based systems, MS Office applications, Android/IOS devices, and other IT areas at a level sufficient to support business users.

Our bonuses above the salary include:

• Fresh vegetable and fruit in the workplace twice a week.
• Contribution to Multisport card – so you can do sports every day almost anywhere in the Czech Republic.
• Health Days - massages, medical specialists, trainings, yoga mornings, vitamin packages and other.
• Private gym in the building (just for us).
• Annual Bonus up to 15% of your yearly salary.
• Monthly contribution 6% from your base salary into your Cafeteria or Pension/Life Insurance.
• Meal vouchers (100 CZK/per day) fully covered by employer.
• Two weeks of paid time off above local law minimum (6 weeks of paid time off in total).

Relocation Assistance Provided: No