Customer Support Expert Digital Solutions

6 days ago

Prague, Hlavní město Praha, Czech Republic Linet group Full time

At LINET, we are all about designing solutions that help caregivers care for others.

The Support Expert will manage our global, high-level support for our digital customer solutions portfolio in nursing homes and hospitals. They will communicate regularly with customers, IT departments and local service departments to prepare the device installation, connection and monitor the use of it.

What are the main tasks?

  • They must be able to quickly identify any issue with the devices with regards to network connection, or any other issue, whether it is remotely or on site if necessary

  • They know perfectly the product portfolio and must be able to find a solution to most issues encountered

  • The Support Expert will communicate with R&D team to provide information regarding bugs and improvements to be made

  • They will be responsible for training the local Support teams in our daughter companies or at our partners and will build and maintain the digital solutions knowledge base

Requirements

  • Diploma and/or background in computer sciences, with minimum 5years of experience in network configuration and IOT device management. (Wi-Fi coverage, DHCP, Firewall, MQTT)

  • Network connection commands (ssh, telnet,…)

  • Wi-Fi network setup

  • Knowledge of Linux is a plus

  • Mobile device management system knowhow (MDM)

  • Ability to read and understand technical logs

  • Summarize issues to customers and colleagues

  • Able to understand complex IT environments and networks

  • Knowledge of nursing home or hospital environment is a plus

  • Customer oriented personality

  • English: professional, any other language is a plus

What we can offer

  • Exciting opportunity of a long-term cooperation full of learning, personal and professional growth

  • Interesting and responsible work for a leading technological company in healthcare industry with global reach

  • Professional education and development

  • Competitive salary and wide scale of benefits (5 weeks of holidays, 3 sick days a year, meal vouchers, Multisport,13th salary, company events…)

  • Working partly from the office (Slaný and Prague) and partly from home

  • Start of the job: autumn 2025

If you are up for this challenge, please click on "Apply Now" and send your CV.

  • Customer Support Expert Digital Solutions

    6 days ago

    Prague, Hlavní město Praha, Czech Republic Linet Full time

    At LINET, we are all about designing solutions that help caregivers care for others.The Support Expert will manage our global, high-level support for our digital customer solutions portfolio in nursing homes and hospitals. They will communicate regularly with customers, IT departments and local service departments to prepare the device installation,...

  • Expert Team, Solutions

    2 weeks ago

    Prague, Hlavní město Praha, Czech Republic Filevine Full time 50,000 - 80,000 per year

    Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive, streamlined technology that helps professionals manage their organization and serve their clients better. We're also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our...

  • Training & Education Digital Expert

    6 days ago

    Prague, Hlavní město Praha, Czech Republic Medtronic Full time 1,200,000 - 2,400,000 per year

    At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.A Day in the LifeVirtual Academy (VA) team aims to advance Medtronic T&E footprint in order to improve customer...

  • Training & Education Digital Expert

    6 days ago

    Prague, Hlavní město Praha, Czech Republic Medtronic Full time 900,000 - 1,200,000 per year

    At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.A Day in the LifeVirtual Academy (VA) team aims to advance Medtronic T&E footprint in order to improve customer...

  • Digital Site Support Specialist

    6 days ago

    Prague, Hlavní město Praha, Czech Republic GE Aerospace Full time

    Job Description SummaryAt Avio Aero, a GE Aerospace company, we invent the future of flight, lift people up, and bring them home safely. We are a world-leading provider specializing in the design, production, and maintenance of components and propulsion systems for both civil and military aviation. Respect for people is core to our culture and commitment to...

  • Digital Site Support Specialist

    2 weeks ago

    Prague, Hlavní město Praha, Czech Republic GE Aerospace Full time 80,000 - 120,000 per year

    Job Description SummaryAt Avio Aero, a GE Aerospace company, we invent the future of flight, lift people up, and bring them home safely. We are a world-leading provider specializing in the design, production, and maintenance of components and propulsion systems for both civil and military aviation. Respect for people is core to our culture and commitment to...

  • Digital Site Support Specialist

    6 days ago

    Prague, Hlavní město Praha, Czech Republic GE Aerospace Full time 60,000 - 120,000 per year

    Job Description SummaryAt Avio Aero, a GE Aerospace company, we invent the future of flight, lift people up, and bring them home safely. We are a world-leading provider specializing in the design, production, and maintenance of components and propulsion systems for both civil and military aviation. Respect for people is core to our culture and commitment to...

  • Digital Support Consultant

    2 weeks ago

    Prague, Hlavní město Praha, Czech Republic Cross Border Talents Full time 30,000 - 60,000 per year

    Role: Client Solutions Specialist (Czech & English)Location: Sofia, BulgariaType: Full-time (40h/week)Start Date: September 2025Are you fluent in Czech and English, and looking for an international career opportunity? Join a global leader in customer experience as a Client Solutions Specialist in Sofia, Bulgaria. This is your chance to combine language...

  • Trezor Expert

    2 weeks ago

    Prague, Hlavní město Praha, Czech Republic SatoshiLabs Full time 60,000 - 120,000 per year

    Ready to 'Take Control' of your career and join a legendary team?Trezor created the world's first hardware wallet and has been setting the standard for self custody, open source transparency, and top tier security since 2012. We're not just part of crypto. We helped build it. Proudly independent and Czech based, we're led by legendary founders who are still...

  • Senior Customer Support

    6 days ago

    Prague, Hlavní město Praha, Czech Republic Scale Army Careers Full time 60,000 - 120,000 per year

    Our client is an Applied AI company redefining how families organize, protect, and transfer their estates. By integrating with banks, insurers, legal systems, and data providers, they create a real-time, intelligent estate view and automate complex legal-financial workflows. Backed by Accel and YC, they operate in a large, underserved market with significant...