HR Business Partner

Connect with us to connect the world

Are you prepared to join the HR team at 12Go and help us build the leading online travel platform, providing seamless booking experiences for travelers worldwide? 

12Go, a part of Travelier group, is a multi-modal travel agency of the new generation, based in Bangkok, Thailand. Our vision is enabling any customer to instantly book any route in the world

We're not your typical HR team—we're on a mission to change the way people experience work We're business partners, change-makers, and storytellers, driving data-powered decisions that make a real impact. We work hand-in-hand with teams across the organization, turning insights into action and constantly challenging the status quo. We don't settle for "good enough"; we're always pushing boundaries to create a workplace where every employee thrives. If you're ready to bring your passion, creativity, and drive to a team that's redefining the HR experience, we want you Let's make a difference, have some fun, and deliver unforgettable experiences that leave a mark

Ready to take HR to the next level? Apply now and let's build something amazing together

Responsibilities:
Employee engagement
-Conduct quarterly f2f sessions with all people managers, focusing on leadership development, alignment, and business priorities;
-Organize bi-annual roundtables to gather employee feedback, identify pain points, and shape HR interventions;
-Hold quarterly f2f meetings with employees in each department to strengthen engagement and provide a trusted HR presence;
-Act as the first point of contact for employees on personal matters, workplace concerns, and conflict resolution.

Management support 
-Work with individual departments on designing their onboarding plans, supporting managers in setting probation expectations and providing the right support;
-Provide managers with data-driven insights on people metrics such as sick leave, annual leave usage, attrition (i.e. termination reasons);
-Manage the annual merit review process, ensuring fairness, budget alignment, and compliance with company C&B policy;
-Partner with the C&B team to keep market benchmarking up to date, ensuring pay competitiveness and internal equity;
-Provide compensation and leveling data to managers to guide salary reviews and promotion decisions; 
-Support managers in building business cases for promotions (e.g., budget impact, internal equity, benchmark validation); 
-Support managers with organizational changed and other processes / dilemmas in regards to the people.

Performance management
-Lead individual team performance calibrations together with managers and senior leaders to ensure fairness and consistency in performance ratings;
-Design and implement Performance Improvement Plans (PIPs), partnering with managers to monitor progress and outcomes;
-Develop and coordinate individual L&D plans for departments, managers, and employees, in collaboration with the Global People Partner;
-Provide coaching and guidance to people managers on leadership, team management, and organizational effectiveness;
-Identify and support top talent development;
-Support the company's mentorship program, ensuring meaningful matches and measurable outcomes;
-Partner with leadership to design and implement succession plans for key roles.

Recruitment Partnership
-Advise hiring managers during the recruitment process, including salary benchmarking;
-Participate in interview panels to ensure alignment with company culture and values;
-Provide managers with HR analytics (e.g., recruitment dashboard / cost of hire / quality of hire);
-Support recruiters in finalizing offers and driving competitive, fair compensation discussions.

Employee retention
-Act as a focal point to employees when they would like to address organizational issues;
-Conduct exit interviews for all departing employees, analyzing trends and advising leadership on retention strategies;
-Partner with managers to proactively address turnover risks and engagement challenges;
-Champion company culture and principles through everyday decision-making and communication.

Requirements

-Extensive experience as an HR Business Partner in a tech scale-up, e-commerce, or product-driven organization;
-Strong track record in performance management, employee relations, and leadership coaching;
-Demonstrated ability to use HR data and analytics to drive insights and business decisions;
-Experience facilitating calibration sessions, succession planning, and mentorship programs;
-Comfort with balancing strategic initiatives and hands-on HR delivery;
-Strong business acumen, able to influence at all levels of the organization;
-Fluency in English and Russian (written and spoken) is mandatory;
-Ability to travel as required to support business needs.

Benefits

-Engaging work on a product that enables millions of travelers to book their trips daily;
-Full-time remote working - 5 days week, 8 hours per day;
-Development opportunities (budget for self-paced learning, global training workshops, online English language classes, e-learning platforms);
-Internal growth and internal mobility opportunities;
-Competitive annual leave, sick leave, and public holidays;
-Annual company offsite in Thailand.

What should I do to dive into 12Go company culture?
Apply Update your CV and get ready to experience the best interview flow with our top talents

We can't wait to see you and share this awesome adventure together