Hostess

7 days ago

Prague, Hlavní město Praha, Czech Republic Hyatt Full time 180,000 - 250,000 per year

Main Duties and responsibilities:

  • Treat all guests personally during the entire stay
  • Knowledge of the respective daily activities
  • Provide guests with information about the products offered on the menu
  • Responsible for the satisfaction of guests and staff
  • Answering the phone according to Andaz standards
  • Accept reservations and forward them correctly
  • I am able to give information about the hotel
  • Fully master the MICROS/Opera booking system
  • Ensuring compliance with operational standards and hotel policies and procedures
  • Control of F&B costs, formulate suggestions for improvement if necessary
  • Maximizing profit
  • Interest in building a community among employees
  • Assist in the creation of a guest file / long stay guests
  • Forward problems or incidents of any kind to the manager

Personnel Matters & Training:

  • Participation in regular department meetings and pre-shift briefings
  • Participates in trainings and strives for opportunities to improve knowledge and skills

Other:

  • Control of cleanliness in the workplace
  • Report all accidents at work to the manager immediately
  • Assumption of other reasonable tasks, if necessary

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