Expert Team, Solutions

1 week ago

Prague, Hlavní město Praha, Czech Republic Filevine Full time 60,000 - 120,000 per year
Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive, streamlined technology that helps professionals manage their organization and serve their clients better. We're also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our success has catapulted Filevine to the forefront of our field—we are ranked as one of the most innovative and fastest-growing technology companies in the country by both Deloitte and Inc.
Our Mission Filevine is building the seamless intersection between legal and business by creating a world- class platform to help professionals scale.
About Filevine Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive, streamlined technology that helps professionals manage their organization and serve their clients better. We're also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our success has catapulted Filevine to the forefront of our field—we are ranked as one of the most innovative and fastest-growing technology companies in the country by both Deloitte and Inc.
Our Mission  Filevine is building the seamless intersection between legal and business by creating a world-class platform to help professionals scale.
Department The Expert Team department is home to product experts with deep technical understanding across a range of specialized expertise.  The department is focused on critical initiatives including customer support, escalated technical problem-solving, customer education, and partner enablement. 
Job Summary  The Expert Team, Solutions Specialist is responsible for determining the best solution for a customer trying to accomplish an outcome that is not available out of the box. "That is not possible" is never the answer. Backstop solutions, provisional configurations, and out-of-the-box thinking are part of the job. The main expectation of this role is to create approaches that have not been used in the past; however, workarounds should not be favored when there is native capability inside of the app. Comprehensive product knowledge across the Filevine family of products is a requirement. Responsibilities:
  • Play a lead role in issue remediation and convey unyielding accountability for assigned issues
  • Create approaches that will best solution a customer's request, using both native capability and out of the box thinking, to resolve the root need
  • Memorialize findings, share, and present to the larger Solutions slice and Expert teams
  • Create portable content regarding those approaches and configurations which mature into best practices (articles, videos, example builds) and relay to customers in laymen's terms.
  • Supply remediation case studies and approaches to other groups that may benefit: Partners, Sales Engineering, Marketing, etc.
  • Maintain comprehensive product knowledge across the Filevine family of products
  • Support other expert teams and expert roles as needed 
  • Occasional travel, as necessary
Qualifications:
  • Bachelor's degree
  • Assertive communicator that can provide recommendations and instill confidence
  • Exceptional curiosity and creative thinking abilities to solution the root cause of a customer's priorities
  • Quick learner of new technologies, self-motivated
  • Driver of change for more impactful solutions and customer outcomes at a fast growing company
  • Ability to lead critical conversations 
  • Organized, detail oriented, and timeline driven
  • Ability to independently manage competing customer priorities and initiatives with limited structure 
This opportunity is for independent contractors and is not intended to establish an employment relationship. Contractors are responsible for their own taxes and compliance with applicable laws in their jurisdiction.
This role is open exclusively to candidates currently residing in, or willing to relocate to, Czechia or Slovakia with the legal right to work in these countries. Unfortunately, we are unable to consider applications from candidates based outside of these locations due to operational and regulatory requirements
Privacy Policy Notice Filevine will handle your personal information according to what's outlined in our . We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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