HR Service Consultant

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

The External Workforce Center (EWFC) partners with the Business to engage a compliant external workforce that delivers on the business needs.

To support SAP be Best Run the EWFC supports managers in the positive and compliant engagement of the external workforce population within SAP. This includes implementing and administering guidelines, policies, and processes for managers which help them engage with external workers in their daily operations.

EXPECTATIONS AND TASKS

In this role you will manage the end-to-end process of external workers within SAP. You will respond to queries relating to external workers through phone calls, online tickets and emails from managers, third party vendors and SAP colleagues.

You will also act as a consultant to managers to educate them on the correct engagement of external workers ensuring compliance with policies and guidelines.

This role requires the handling of confidential data and using HR systems and tools.

• Respond to queries relating to external workers through phone calls, online tickets and emails from managers, third party vendors, and SAP colleagues.
• Effectively communicating and resolving manager, third party vendor, and external worker escalations forwarded.
• Closely cooperating with other organizations (e.g. legal, Compliance, IT) to resolve issues that require third level support.
• Acting as a consultant to managers to educate them on the correct engagement of external workers ensuring compliance with policies and guidelines.
• Executing and enhancing higher complexity processes supported by the EWFC organization.
• Partnering with other stakeholders – Procurement Operations, GPO, Accounts payable in order to improve the process to make as simple as possible for our customers.
• Auditing and updating the Knowledge Base and other resources used by the team as well as supporting knowledge transfer to EWFC Associates.
• Designing and auditing inquiry and data handling processes.
• Supporting reporting requirements.
• Supporting projects as assigned.
• Focuses on cooperation and consultation with other functional HR Consultant roles as well as with HR Business Partners (HRBPs).
• Additional responsibilities are required such as supporting global/multi-country projects.

ROLE REQUIREMENTS

• Results driven and detail-oriented customer service skills
• Fluent English and German
• Ability to multi-task in a fast-paced environment
• Excellent written and verbal communication skills
• Proficient in Project management
• Focus on Continuous improvement and innovation
• Advanced knowledge of HR – related systems and tools
• Aptitude for collaboration in a cross functional environment
• Strong analytical skills with the ability to report, analyse and interpret data & initiate corrective action
• Good knowledge of the external workforce/services procurement processes
• Ability to manage escalations and strong focus on execution
• Need to be always up to date with changes in the organization
• Supports the implementation of change initiatives
• Ability to identify the core of complex issues by analysing available information
• Knowledge of operational excellence basics

DESIRABLE ADDITIONAL SKILLS & EXPERIENCE

• Experience with enterprise software such as SAP Fieldglass, Ariba or other business applications such as CRM, ERP, or financial systems
• Experience of HR, Procurement or Finance processes within a large enterprise

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: | Work Area: Human Resources | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid