Customer Service Manager

4 days ago

Prague, Hlavní město Praha, Czech Republic Diepeveen and partners Full time 900,000 - 1,200,000 per year

On behalf of our Client, a market leading company in the chemical industry, with great reputation and strong position on the market, we are looking for a Customer Service Manager to lead an international team.

What You'll Do:
As a key regional leader, you will be responsible for guiding and developing a multi-country Customer Support team. You will oversee the full order-to-cash cycle, ensure a consistent and high-quality customer experience, and actively contribute to our regional digital transformation journey.

Your Responsibilities Will Include:

  • Leading and mentoring a multicultural team across several Eastern European countries
  • Managing end-to-end customer service operations, from order entry to invoicing
  • Identifying and implementing process improvements, with a focus on standardization and digital tools
  • Acting as a liaison between Customer Support and internal stakeholders such as Sales, Supply Chain, Marketing, and Finance
  • Using data to monitor performance, address pain points, and deliver measurable improvements
  • Participating in international initiatives aimed at harmonization and operational transformation
  • Driving change with energy, structure, and purpose

What We're Looking For:

  • University degree in Business, Supply Chain, or related field
  • Proven experience in SAP
  • 5 years of experience in customer support, operations, or supply chain, preferably in an international environment
  • Strong leadership track record, with demonstrated success in developing people and building high-performing teams
  • Analytical, results-oriented mindset with a strong grasp of digital systems (SAP SD, CRM, Esker, MS Office)
  • Fluent English (C1 ); Czech language at a native level is required
  • Willingness to travel

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