Customer Service Supervisor

3 days ago

Prague, Hlavní město Praha, Czech Republic Avomind Full time €40,000 - €60,000 per year
Job Description:
  • You can expect leading and mentoring a team of 6-8 members.
  • Find the best ways to secure and follow up on high standards of Customer Experience (phone calls coverage, backups, professional customer approach).
  • We will encourage you to identify improvement areas of all European processes and procedures linked to Customer Service, in line with the Head of Customer Care.
  • You care about building and maintaining excellent relationships with various stakeholders (sales, cash collection, finance, warehouse colleagues).
  • Supervisors participate on stakeholders' meetings to represent the CS organisation, and to collect and act on Customer Experience feedback.
  • You guarantee the customer experience cycle in all service incidents with sense of urgency, strengthening customer loyalty.
Job Requirements:What will you bring?
  • Strong leadership skills with at least 3 years of experience in leading an international team, team-oriented personality, team playing
  • Proven successful experience of building and developing high-performing teams
  • Stress management, strong structure and goal orientation
  • Risk and project management driven by customer focus
  • Ability to build strategic work relationships and negotiate with internal and external customers
  • Efficient communication, provide constructive feedback, mentorship and coaching
  • Fluent level of English language
  • C2 level of German
  • Basic level of French or Italian is an advantage to cover Swiss operations
What can you look forward to?
  • WELL certified offices we're the only office in CEE with Platinum certification in WELL the only program that guarantees and monitors highest quality in physical office environment (used materials, quality of air/water, room temperature...) initiatives supporting mental wellbeing of employees (casual dress code, webinars, sport challenges)
  • 25 days of vacation
  • 4 paid personal days
  • Meal vouchers
  • Hybrid work model
  • Contribution to wellness and leisure activities - Multisport and Edenred
  • Retirement plan contribution and life insurance
  • Language courses
  • Employee Assistance Program
  • free consultations in mental health, legal and financial areas for you and your family members
  • Company discounts
  • Attractive work environment in Prague 8 - Libeň
  • Free parking in the office
  • Relocation support

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