Customer Care Specialist with German

1 week ago

Prague, Hlavní město Praha, Czech Republic SNUGGS Full time 360,000 - 420,000 per year

We are snuggs, an investor-backed European leader in innovative period underwear, regular underwear, and bras. Our team of 50+ operates from offices in Prague, London, Berlin, Munich, and Amsterdam. As we enter an exciting scale-up phase, we offer motivated builders and doers unique opportunities for self-fulfillment.

Since 2019 we have been expanding our community of over 700,000 satisfied customers across Europe with whom we build strong relationships based on trust and openness. Our brand is based on values of expertise, naturalness, dignity, and kindness to ourselves, others, and the planet.

Your responsibilities at snuggs:

  • Communicate with our customers (via email and social media) and help us to build a close relationship with them.
  • Respond to the questions regarding product and availability; manage order changes.
  • Cooperate with the external warehouse and be in touch with our carriers.
  • Collect feedback from our customers so we can even better respond to their needs. We have a large database of customers who support us and are willing to help us to improve our product even further.
  • Assist with the process of product returns and exchange (size/cut) and be the connection between customers and our warehouse.
  • Handling customer claims and inquiries with care, ensuring a smooth and satisfying experience.
  • Take an active part in creating of our brand identity.

Requirements

We're excited by people who share a deep commitment to sustainability and want to make a real difference for our planet. If you're the kind of person who takes initiative, works well with others, and tackles challenges with a positive outlook, we think you'll feel at the right place here.

And if you also bring the skills and experience below, there's a good chance this could be the start of something amazing

  • Are a native German speaker (or highly proficient).
  • Can communicate in English without any problems (our main team language is English).
  • Have an experience with similar, customer facing position.
  • Can organise your time well and you are not afraid to make your own decisions.
  • Are empathetic, open and helping others comes naturally to you.
  • Resonate with our values (natural, expertise, kindness) and personal growth is something necessary for you.
  • Experience with Asana, Slack and Google tools (Sheets, Docs,...) is a plus.

Benefits

Significant discount on our products

A chance to join a mission-driven, innovative company in a rapid growth phase
Exciting work with strong impact on the company development
Refreshments in the office
Regular company retreats (teambuilding, company gatherings)
Personal educational budget for self-development‍
25 vacation days + 3 sick days a year-
Hybrid working model
Offices in Prague, Amsterdam, Berlin and London. Our Prague office has a small garden where we love to work or meet in the summer-

We're excited to meet candidates who share our passion and values Apply today and become part of snuggs' journey to redefine period comfort.

  • German Speaking Customer Care and Sales Administration Specialist

    1 week ago

    Prague, Hlavní město Praha, Czech Republic EVIDENT Europe GmbH Full time 270,000 - 420,000 per year

    Headquartered in Tokyo, Japan, Evident employs around 4,500 people at a total of 57 locations worldwide. Evident Europe, headquartered in Hamburg, Germany, employs approximately 770 people in 16 countries. The product portfolio includes a wide range of microscope systems used in clinical diagnostics, medical and basic research, as well as in various...

  • Customer Care Specialist with German

    7 days ago

    Prague, Hlavní město Praha, Czech Republic Snuggs Full time 270,000 - 420,000 per year

    We are snuggs, an investor-backed European leader in innovative period underwear, regular underwear, and bras. Our team of 50+ operates from offices in Prague, London, Berlin, Munich, and Amsterdam. As we enter an exciting scale-up phase, we offer motivated builders and doers unique opportunities for self-fulfillment.Since 2019 we have been expanding our...

  • Customer Care Specialist with English and French

    1 week ago

    Prague, Hlavní město Praha, Czech Republic Footshop Full time 280,000 - 420,000 per year

    Work scheduleFull-timeAddressThámova 18, Praha 8-Karlín, ČeskoProficiency in both languages listed above is required. The customer has been, is, and will always be the top priority for us. We are currently taking care of tens of thousands of customers for whom we want to provide the best service. Position is full -time and based in Prague or it could be...

  • Customer Care Specialist with English and Ukrainian

    1 week ago

    Prague, Hlavní město Praha, Czech Republic Footshop Full time 30,000 - 60,000 per year

    Work scheduleFull-timeAddressThámova 18, Praha 8-Karlín, ČeskoProficiency in both languages listed above is required. The customer has been, is, and will always be the top priority for us. We are currently taking care of tens of thousands of customers for whom we want to provide the best service. Position is full -time and based in Prague or it could be...

  • Customer Care

    1 week ago

    Prague, Hlavní město Praha, Czech Republic IMPER CZ Full time 360,000 - 480,000 per year

    Imper / Saleskit hledá parťáka/čku do Customer Care týmu, který/á z péče o klienty udělá výjimečný zážitek.Společně pomáháme firmám být ve správný čas na správném místě – díky chytrému využití dat. Učíme naše zákazníky přemýšlet o obchodu jinak: neplýtvat energií, ale jednat tam, kde má obchodní aktivita...

  • Recruitment & Onboarding Specialist with German

    1 week ago

    Prague, Hlavní město Praha, Czech Republic Johnson & Johnson Full time 350,000 - 550,000 per year

    At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across...

  • Customer Marketing Specialist

    2 weeks ago

    Prague, Hlavní město Praha, Czech Republic coty Full time 400,000 - 600,000 per year

    To our commercial hub based in Prague we are currently looking for: CUSTOMER MARKETING SPECIALIST CZ&SKRESPONSIBILITIESYour main focus: Helping to design, plan, execute and evaluate promotional plans and strategies for customers and channels together with Sales designed to unlock category and brand growthDeveloping and executing launch of campaigns, close...

  • Point of Care, Blood Gas Diagnostics Specialist

    1 week ago

    Prague, Hlavní město Praha, Czech Republic Siemens Healthineers Full time $86,700 - $130,000

    Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique...

  • Customer Care Agent

    1 day ago

    Prague, Hlavní město Praha, Czech Republic fortunagam Full time 240,000 - 420,000 per year

    Hledáme nového kolegu na pozici Customer Care Agent do našeho pražského call centra, který bude zodpovědný za komunikaci se stávajícími i nově registrovanými klienty. Mluvíš rádi s lidmi? Tak neváhej a staň se součástí našeho týmuJaké budou tvé klíčové odpovědnosti:Poskytování prvotřídní zákaznické podpory.Zajištění...

  • Customer Care Manager

    1 week ago

    Prague, Hlavní město Praha, Czech Republic COFFEE WATER AIR EXPERTS a.s. Full time 450,000 - 600,000 per year

    O násJsme COFFEE WATER AIR EXPERTS a.s. ) a 30 let dodáváme kávovary, výdejníky vody a skvělou kávu do českých firem. Aktuálně hledáme nového kolegu/kolegyni na pozici Customer Care Manager do naší pražské pobočky.Přidejte se k námNáplň práce:Hlavní náplní práce na této pozici je péče o stávající klientské portfolio,...