Customer Care Specialist with English and Ukrainian

1 week ago

Prague, Hlavní město Praha, Czech Republic Footshop Full time 30,000 - 60,000 per year

Work schedule

Full-time

Address

Thámova 18, Praha 8-Karlín, Česko

Proficiency in both languages listed above is required. The customer has been, is, and will always be the top priority for us. We are currently taking care of tens of thousands of customers for whom we want to provide the best service. Position is full -time and based in Prague or it could be hybrid.

What do we expect from you?

You will provide the best care for our customers over the phone, email, social media, and chat in Ukrainian and English

You will help solve their issues with orders, delivery, and claims

You will communicate with all internal departments and external carriers or service providers

You will help train and improve our chatbots and emailbots

You will follow current trends in the UA market

You are familiar with the newest fashion and sneaker trends

Matej Čekovský

Customer Care Specialist

You are the one if:

You are fluent in written and spoken Ukrainian (C1 minimum, other languages are welcome)

You are fluent in written and spoken English (B2 minimum)

You can react quickly to unexpected situations and stay calm under pressure

You can solve any issue over the phone or in writing

You enjoy being in touch with customers, whom you want to help, and you can find a solution for any problem

You are responsible and patient

You're tech-savvy, and learn new programs quickly

Benefits, perks and stuff

Footshop crew - all the awesome people you will work with

Sick days

Unlimited vacation

We support being active so you can get your Multisport card

You will get a discount from our friends (Gymbeam, Chefparade...)

Possibility of home office

We have meal vouchers for employees

Nice coffee in the office

We love having pets in the office [well-behaved ones anyway]

And sneakers you can get access to many beautiful products that Footshop offers for a very sweet price

Did you read to the end? That's a sign

Send us your CV or attach your LinkedIn profile and we'll get back to you.

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