Field Service Personnel IT support analyst

1 week ago

Prague, Hlavní město Praha, Czech Republic Solar Turbines Full time 350,000 - 550,000 per year

Career Area:

Technology, Digital and Data

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Responsibilities:

  • Configure, maintain, and support Field Programming Unit (FPU) laptops, ensuring they are ready for field deployment.
  • Troubleshoot hardware, software, and connectivity issues using remote support tools such as VPN, RDP, and remote desktop applications.
  • Provide technical support for Windows 10/11 operating systems and core applications including Microsoft 365 (Outlook, Word, Excel, Teams, etc.).
  • Support Rockwell Automation software, Allen-Bradley devices, and other specialized technical applications used in field operations.
  • Document and maintain support procedures, knowledge base articles, and troubleshooting guides.
  • Deliver remote hardware and software support, resolving issues efficiently for off-site users.
  • Diagnose and resolve VPN connectivity problems, ensuring secure and reliable remote access.

  • Conduct testing and validation of updated software applications, build images, and deployment packages.

  • Address and remediate patching issues to maintain compliance with organizational security standards.

Required qualifications:

  • Minimum of 3 years' experience in a customer support environment, utilizing ticketing systems and providing direct support via phone, instant messaging, and email.
  • Proficient in Windows 10/11, Android, and iOS platforms; relevant certifications preferred (or equivalent experience of 3+ years).
  • Solid understanding of serial and Ethernet communication protocols, including the ability to configure software settings such as parity, stop bits, and IP configurations (dynamic/static).
  • Proven experience in troubleshooting and resolving IP communication issues for remote users.
  • Strong knowledge of VPN technologies and tunneling protocols.
  • At least 3 years' experience diagnosing and resolving software issues, including advanced troubleshooting down to the Windows registry level.
  • Excellent command of spoken and written English.
  • Multilingual skills are a plus, particularly in Spanish, German, or French.

Posting Dates:

September 18, September 19, 2025

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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