L&D Coach, GOLD, Global Operations Learning and Development, GOLD Leader Coaching Team

The L&D Coach role provides strong leadership and classroom presence across the EU region. You will be responsible for facilitating online and in-person learning experiences to support Worldwide Operations leader development. As an L&D Coach, you will deliver courses and group activities for classes ranging up to 500 people.

This position will regularly deliver our weekly Onboarding programs and Continuous Development programs. They will work alongside Program Managers, Learning Business Partners, and Operations teams in order to execute holistic solutions considering both learning and business needs. In addition to assisting in developing the coaching and facilitation skills for other members of the team, this role also plays a critical role in helping to prepare and provide feedback to field leader facilitators supporting our programs. Our team is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We are looking for someone who is enthusiastic, empathetic, curious, motivated, reliable, and able to work effectively with a diverse team of peers; someone who will help us amplify the positive & inclusive team culture we have been building.
Consultation, Solution Implementation, & Delivery: With emphasis on Earn Trust, the L&D Coach cultivates partnerships with participants and stakeholders to gather information and data to make necessary changes to evolve and improve the Instructor-Led-Training (ILT) and Virtual-Instructor-Led-Training (VILT) experience. They enable the delivery of learning, utilizing technology and providing the learner with specific examples that address real-life scenarios applicable to their daily responsibilities. The L&D Coach identifies what types of information responds well via the ILT/VILT modality. As a result, Invent and Simplify will be a strategic component to success within the role and in future growth within LCT.

They are trained and/or experienced with delivering and providing relatable examples when facilitating DEI or leading inclusivity content. For example, during each module/course introduction they lay the foundation to establish DEI policies and expectations. This individual also ensures learners, and business presenters all have safe and inclusive learning environment within each program, through the diversity of course materials and accessibility of the content; i.e., inclusive terminology.

Measuring Learning Impact: The L&D Coach requires Learn & Be Curious and Dive Deep by working backwards through the needs of the learner with a scientific approach using adult learning theory in the delivery, develop, and evaluate phases of program life-cycles. This person works with PMs and Business Intelligence (BI) to improve the quality of learning solutions. In developing facilitation solutions, the L&D Coach plans for the unexpected and proactively manages risks (i.e., technological fallback, business presenter mishaps, and audience disengagement). The L&D Coach ensures success metrics are in place for measuring projects, evaluating Business Presenters and analysing survey engagement feedback. This person uses data analytics to create and monitor dashboards and consults with PMs to identify stakeholder key performance indicators and drives to meet goals.

Key job responsibilities

• Deliver our instructor-led classes and programs (in person or online), with a heavy focus on our Onboarding program. Must be able to facilitate high quality learner-focused programs which have informative content and engaging learning techniques and environment.

• Upskill, train, coach, and provide feedback to field facilitators ensuring they deliver the same high quality training and learning outcomes.

• Partner with key customers and stakeholders (Program Managers, Learning Business Partners, and Operations and HR Leaders) in order to assess, understand, and provide support towards a number of different leadership development training programs.

• Identify, scope, and deliver individual and team-based projects to better suit the changing needs of the business and our customers.

• Develop, analyze, and interpret data, feedback, and results of training to assess level of competency gained in order to provide and communicate updates to stakeholders in addition to developing training sessions and products through continuous improvement.

• Develop products and solutions through independent and collaborative projects in order to address the fast-paced and dynamic needs of the business.

• Up to 75% travel

A day in the life
Approximately, 75% of the time would be spent in facilitation of various programs. 25% of the time would be spent on Project Management and Stakeholder Management.

About the team
The Leader Coaching Team (LCT) coaches and develops leaders to effectively grow their skills and capabilities through a continuous leadership journey. We are development experts dedicated to the engagement, growth, and retention of WW Ops leaders. Our global approach to coaching and facilitation provides the knowledge, tools and techniques to better lead their teams.

Basic Qualifications:
Completed Bachelor's degree.
Experience in classroom (in-person and/or remote) facilitation, with excellent facilitation and communication skills (oral, written, and body language), and interpersonal skills to comfortably and confidently present to large audiences.
Experience formulating and implementing training/performance improvement strategies, methodologies, and procedures for standardization and delivery throughout a large organization.
Experience and ability to troubleshoot and solve technical issues quickly to preserve the learning experience.
Excellent analytical skills and experience using data to make business decisions and manage training efforts.
English fluency.

Preferred Qualifications:
Completed Bachelor's degree in relevant field such as business, education, instructional design, or organizational development.
Master's degree in Business, Education, Organizational Development or Instructional Design is preferred.
Operational experience, either inside or outside Amazon.
Experience with learning management systems (KNet, Amazon Learn) or other online remote learning platforms.
Program and project management skills.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

---