Client Lifecycle Services Officer

Client Lifecycle Services Officer (f/m/d) 

Full-time | unlimited

Ready to make a real impact in the financial industry? At Deutsche Börse Group, we'll empower you to grow your career in a supportive and inclusive environment. With our unique business model, driven by 15,000 colleagues around the globe, we actively shape the future of financial markets. Join our One Global Team

The Client Lifecycle Services team in Prague is responsible for a wide range of activities related to client onboarding and lifecycle management. The team ensures the smooth setup and maintenance of customer accounts across various systems and handles related documentation and data management tasks.

Key responsibilities include:

·       Client Onboarding: Validating documents and coordinating the onboarding process for new Clients of Clearstream entities

·       Change of Client's circumstances: Supporting mergers, novations, name changes, etc.

·       Account Maintenance: Handling account openings, closures and changes in Client information as well as maintaining accurate Client data in systems such as SAP

·       Signature Verification: Providing signature verification services for Clearstream entities

·       Project Support: Supporting projects and system releases that impact the unit

What will be your position in our team?

In your new role, you will participate in a wide range of processes from Client onboarding and lifecycle management

·       You will be responsible for Client documentation handling and account maintenance in the different systems

·       You will be part of the Clients' Lifecycle within Clearstream

·       You will join a dynamic international environment and frequently collaborate with internal stakeholders including Sales, Compliance, and other teams within Deutsche Börse Group, to ensure seamless Client lifecycle management

What will your working days look like?

·       Monitor, verify and execute incoming internal & external requests

·       Verify accuracy and completeness of the requests, follow up and ensure proper execution

·       Collection and storage of customer documentation

·       Regular collaboration with colleagues from Headquarters located in Frankfurt and Luxembourg, aka Governance Hub

·       Support Governance Hub in system testing execution and internal & external audits

·       Provide regular status on achievements to Governance Hub

·       Research activities

You are a good fit if you have... 

·       Strong organizational and solution-oriented skills, attention to detail

·       Ability to work independently as well as in a team in a diverse international environment

·       Adaptability to thrive in a fast-paced, changing environment, multi-tasking ability

·       A keen interest in enhancing your skillset and your understanding of the capital markets

·       Experience with SAP systems, account maintenance and archiving tools is an advantage

·       German level B2 is a plus

Additional information

We have a standard workday of 8 hours, with flexible shift schedules ranging from 8:00 AM to 7:00 PM to accommodate market demand (also during Public Holidays). On pre-defined dates (generally once a month), certain tasks require presence after end of day-time processing and require working until 10 PM.
Our shift schedules are agreed upon within the team, allowing for a collaborative and supportive work life balance.

You can look forward to our benefit package: 

• Hybrid Work and Flexible working hours
• Work from abroad - 12 days of remote work from EU countries per year
• Pension fund contribution - 3% of your gross salary (5% after 5 years with us)
• Health & Wellbeing - fully covered Multisport card, life & accident insurance, sick days and 100% salary contribution during sick leave (up to 56 days)
• 25 vacation days
• Mobility - fully covered public transport in Prague & free parking
• Flexible Benefit Account (Pluxee per month
• Group Share Plan - discount on company shares
• Personal Development - annual budget of €690 .. and way more

Deutsche Börse Group embraces an international climate, whereby diversity is universal. This is evident across the board, be it through our diverse workforce, routine responsibilities or other areas of activities and scope of application. We are looking for employees who enjoy working in a dynamic and flexible environment and are willing to put forward innovative ideas for the company. An open mindset, a proactive approach and self-motivation are prerequisites. 

We offer our employees an attractive remuneration package. Benefits include a high level of trust and autonomy in modern, centrally located workplaces where corporate culture and values are exercised regularly. 

We value diversity and therefore welcome all applications - regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity.

Have we piqued your interest? Then we encourage you to apply now

Do you have questions about the application process or this position?

Please contact us at - or by phone We look forward to getting to know you

Deutsche Börse Group, Human Resources

https://careers.deutsche-