Air Travel Consultant

1 day ago

Prague, Hlavní město Praha, Czech Republic Personalbüro U. Herrmann Full time
The Role:

Work model: On-site in Brno or remotely/work from home from anywhere in Czech Republic after 10 weeks

Employment type: Full-time or Part-time after 6 months

DUTIES AND RESPONSIBILITIES:

  • Be a primary contact for customers of the airlines via incoming phone calls in German and English
  • Assist the customers with their reservations, cancellations, online check-in, guidance in terms and policies, and more
  • Register details of your conversations in a dedicated system

Provide timely and friendly resolution to customers' enquiries while maintaining a high level of speed and quality to meet standard KPIs

OFFER:

  • Work from home is available in Czech Republic after the 10 weeks training, with a small financial support and occasional sponsored office visits
  • Paid startup training and professional development sessions
  • Full-time job with possibility of going part-time after 6 months, if the KPIs are met
  • Schedule pattern from Monday to Sunday known 2 weeks in advance, changing bi-weekly, with six 8,5 hours long shifts of work the first week, and 4 days the next week (consecutive), including night shifts
  • Relocation support with accommodation for the first 10 weeks, travel cost reimbursement and SIM card
  • Unlimited employment contract with 3 days of probation period
  • 10 days of fully paid training
  • Meal allowance of 85 CZK net per day
  • Visa sponsorship
  • Multisport card
  • Language course contribution
  • 22 working days of vacation after the 3 months of probation period, and 25 days after 3rd year
  • 4 free consultations with a psychologist monthly
  • Public health and social insurance
  • A dynamic and diverse job in a pleasant and modern environment
Ideal Profile:
  • Fluent German (B2) and fluent English (B2) language, both verbal and written
  • Willingness to relocate to Czech Republic or already residing there
  • Good computer skills
  • Optimistic, friendly, positive, stress-resilient personality, service-oriented profile
  • Ability to work in shifts, also night shifts, in a fast-paced environment
  • If you wish to work remotely, a fast and stable wired internet connection (at least 16/10 mbps) and a smartphone is necessary
What's on Offer?
  • Opportunity within a company with a solid track record of performance
  • Flexible working options

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