Customer Service Specialist

1 day ago


Ostrava, Moravskoslezský kraj, Czech Republic ITT Inc.-English Full time 25,000 - 250,000 per year
About ITT:

At ITT, we have a clear purpose as an organization – to provide our customers with cutting-edge solutions to help solve their most critical needs across key global end markets. Our continuous improvement mindset drives our commitment to evolving our capabilities as a multi-industrial technology, manufacturing and engineering leader. With a strong global footprint of more than 100 facilities, we are well positioned to solve critical challenges for our customers around the world. Our locations include manufacturing facilities and global service capabilities in 35 countries. Through these worldwide operations and building on our heritage of innovation, our approximately ~11,000 team members partner with our customers to deliver enduring solutions that make a lasting difference and help the world move forward. ITT is headquartered in Stamford, CT, with sales in approximately 125 countries. The company generated 2024 revenues of $3.6 billion. 

  • Motion Technologies: (Revenue of $1.4B; headcount of ~ 4,000; operates in 13 countries) manufactures brake components and specialized sealing solutions, shock absorbers and damping technologies primarily for the global automotive, truck and trailer, public bus and rail transportation markets. 
  • Industrial Process: (Revenue of $1.4B; headcount of ~3,400; operates in 30 countries) manufactures engineered fluid process equipment serving a diversified mix of customers in global industries such as chemical, energy, mining, and other industrial process markets and is a provider of plant optimization and efficiency solutions and aftermarket services and parts. 
  • Connect and Control Technologies: (Revenue of $0.8B; headcount of ~ 3,800; operates in 10 countries) manufactures harsh-environment connector solutions, critical energy absorption, flow control components, and composite materials for the aerospace and defense, general industrial, medical, and energy markets.
Essential Responsibilities

Popis práce:

    • Správa veškerých příchozích objednávek – zadání dat do systému, evidence stavu objednávky v případě nepřítomnosti administrátora
    • Denní komunikace se zákazníky a Sales Managers
    • Udržování a update zákaznických kmenových dat a kontaktů
    • Práce se zákaznickými portály, vytváření reportů a včasné informování o změnách v dodání
    • Budování fungujících vztahů se zákazníky
    • Komunikace s dalšími odděleními (Plánování, Nákup, Výroba, Engineering, Sales Managers…) – dohled na průběh a dokončení objednávky
    • Administrativní řešení zákaznických reklamací (protokoly, informace o stavu reklamace)
    • Správa dat v IS SAP
    • Zadávání objednávek do IS SAP, kontrola objednávek
    • Práce se zákaznickými portály
    • Zajištění uložení objednávek, konfirmací do IS SAP
    • Emailové potvrzení objednávky a kontakt se zákazníky
    • Vypracování cenové nabídky, ověřování minimálního množství materiálu pro objednávku
    • Dodržování standardů kvality procesů a produktů, při zjištění odchylek od standardu kvality zajištění nezbytných kroků k nápravě,
    • Udržování čistoty pracovního prostředí,
    • Výkon práce v souladu s předpisy pro BOZP a PO, hygienu práce, ochranu životního prostředí,
    • Včasné plnění pracovních úkolů dle příkazů nadřízeného,
    • Plnění dalších úkolů dle příkazů nadřízeného,

Zodpovědnost /Pravomoci:

    • Zadávání objednávek do IS SAP, kontrola objednávek
    • Práce se zákaznickými portály, vytváření reportů a včasné informování o změnách v dodání
Position Requirements
Minimální kvalifikační požadavky / znalosti / praxe:
    • SŠ vzdělání
    • Praxe v zákaznickém servisu nebo logistiky ve výrobní společnosti min. 1 rok
    • Znalost anglického jazyka na pokročilé úrovni, znalost dalšího jazyka (NJ, FJ)
    • Uživatelská znalost MS Office, IS SAP
    • Pečlivost
    • Proaktivita
    • Orientace na zákazníka
    • Samostatnost
    • Asertivní komunikace

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