Head of Service Delivery

1 week ago

Ostrava, Moravskoslezský kraj, Czech Republic ConWare Full time 900,000 - 1,200,000 per year

At ConWare, we're expanding our leadership team and looking for a Head of IT Delivery and Operations – ServiceNow to drive the successful execution of our ServiceNow projects.

You'll be responsible for managing delivery teams, ensuring quality execution, optimizing resources, and supporting the strategic growth of our ServiceNow practice.
This role is ideal for a delivery leader who's passionate about scaling teams, building delivery excellence, and leading people in a technical environment.

You'll be reporting directly to our CEO and work closely with both internal teams and external partners to ensure impactful outcomes.

Tasks

Project Delivery Management

• Oversee end-to-end delivery of all ServiceNow projects – scope, timing, quality

• Coordinate capacity planning, staffing and tracking of delivery execution

• Act as an escalation point for project and customer delivery challenges

• Drive improvements in project governance and delivery processes

Team Leadership and People Development

• Lead a cross-functional team of consultants, developers, and tech leads

• Define development plans, set expectations, and conduct performance reviews

• Foster a positive, growth-oriented team culture through mentoring and feedback

• Partner with HR to plan recruitment, onboarding, and retention strategies

**Forecasting and Resource Planning
**
• Manage capacity forecasts in alignment with the delivery pipeline

• Collaborate with sales and pre-sales teams to plan future engagements

• Optimize the use of internal and external resources across projects

Quality, Standards, and Methodology

• Define and maintain delivery standards, templates, and best practices

• Ensure cross-project quality through reviews and continuous feedback loops

• Promote a culture of operational excellence and accountability

Strategic Collaboration

• Work closely with the executive team on scaling and evolving the ServiceNow practice

• Identify new areas for process improvement and delivery innovation

• Track and report on delivery KPIs: team utilization, quality metrics, forecast accuracy

Requirements


• 5+ years in IT project or team leadership roles, ideally in ServiceNow or enterprise
platforms

• Advanced knowledge of delivery methodologies (Agile, Scrum, Waterfall, Hybrid)

• Strong understanding of technical concepts – architecture, integration flows, modular
design

• Proven people management and delivery leadership experience in IT

• Excellent communication and stakeholder management skills

• Fluent in English (min. B2/C1) – written and spoken

Benefits


• A senior leadership position where you can shape the direction of our ServiceNow
practice

• Freedom to choose: full-time employment or freelance cooperation

• Truly flexible work setup – Prague, Ostrava, or fully remote

• Friendly, informal company culture focused on collaboration and growth

• 6 weeks of vacation + 3 sick days

• Pension contributions and support for your well-being

• Continuous professional development – certifications, mentoring, workshops

• Fun team events, weekend hikes, and casual office ping-pong battles

  • Head of Data and Integration – Global Delivery, Create

    2 weeks ago

    Ostrava, Moravskoslezský kraj, Czech Republic Tietoevry Full time 2,500,000 - 6,000,000 per year

    Job DescriptionHead of Data and Integration – Global DeliveryWe are seeking a dynamic and experienced Head of Data and Integration to lead and grow our global delivery practice across Czechia, Slovakia, Bulgaria, Latvia, and Poland. This senior leadership role will oversee around 100 professionals, ensuring the highest standards of delivery excellence,...

  • Service Delivery Coordinator with English

    2 weeks ago

    Ostrava, Moravskoslezský kraj, Czech Republic Siemens Full time 900,000 - 1,200,000 per year

    Přidejte se k nám jako Service Delivery CoordinatorHledáme organizační talent s citem pro detail a vynikajícími komunikačními dovednostmi, který/á posílí náš tým na pozici Service Delivery Coordinator. Pokud se rádi pohybujete v mezinárodním prostředí, komunikujete v angličtině a chcete být klíčovou osobou pro zajištění hladkého...

  • Service Delivery Coordinator with English

    2 weeks ago

    Ostrava, Moravskoslezský kraj, Czech Republic Siemens Full time 900,000 - 1,200,000 per year

    Přidejte se k nám jako Service Delivery Coordinator Hledáme organizační talent s citem pro detail a vynikajícími komunikačními dovednostmi, který/á posílí náš tým na pozici Service Delivery Coordinator. Pokud se rádi pohybujete v mezinárodním prostředí, komunikujete v angličtině a chcete být klíčovou osobou pro zajištění...

  • Head of Data

    3 days ago

    Ostrava, Moravskoslezský kraj, Czech Republic Stora Enso Full time 120,000 - 240,000 per year

    The forest is at the heart of Stora Enso, and we believe that everything made from fossil-based materials today can be made from a tree tomorrow. We are the leading provider of renewable products in packaging, biomaterials, and wooden construction, and one of the largest private forest owners in the world. Stora Enso has approximately 19,000 employees.We are...

  • Head of Technology and R&D

    7 days ago

    Ostrava, Moravskoslezský kraj, Czech Republic Tietoevry Full time 120,000 - 180,000 per year

    Job DescriptionStep into the strategic driver's seat: as Head of Technology, you will lead a 100+ person development squad in a 300-people world leading industry focused software powerhouse, steering both our core on-premises solutions and our evolving managed Azure cloud platform. Innovation, scaling, and efficiency are your stage. At the intersection of...

  • Head of Technology and R&D

    3 days ago

    Ostrava, Moravskoslezský kraj, Czech Republic Tietoevry Full time 120,000 - 240,000 per year

    Job Description Step into the strategic driver's seat: as Head of Technology, you will lead a 100+ person development squad in a 300-people world leading industry focused software powerhouse, steering both our core on-premises solutions and our evolving managed Azure cloud platform. Innovation, scaling, and efficiency are your stage. At the intersection of...

  • DevOps engineer

    2 weeks ago

    Ostrava, Moravskoslezský kraj, Czech Republic Tietoevry Full time 1,200,000 - 2,400,000 per year

    As of 2 September 2025, Tietoevry Tech Services, earlier part of Tietoevry Group, will operate as a standalone company. We'll soon be operating under a new name: Vivicta. You will discover more about our new brand by the end of the year.Read more.You may apply by selecting Apply and fill your application details to the form. You may also Apply by using...

  • DevOps engineer

    3 days ago

    Ostrava, Moravskoslezský kraj, Czech Republic Tietoevry Tech Services Full time 120,000 - 180,000 per year

    As of 2 September 2025, Tietoevry Tech Services, earlier part of Tietoevry Group, will operate as a standalone company. We'll soon be operating under a new name: Vivicta. You will discover more about our new brand by the end of the year. Read more.You may apply by selecting Apply and fill your application details to the form. You may also Apply by using...

  • Product manager,

    5 days ago

    Ostrava, Moravskoslezský kraj, Czech Republic Tietoevry Full time 90,000 - 120,000 per year

    As of 2 September 2025, Tietoevry Tech Services, earlier part of Tietoevry Group, will operate as a standalone company. We'll soon be operating under a new name: Vivicta. You will discover more about our new brand by the end of the year.Read more.You may apply by selecting Apply and fill your application details to the form. You may also Apply by using...

  • IS Manager- Robotics

    5 days ago

    Ostrava, Moravskoslezský kraj, Czech Republic ABB Full time 90,000 - 120,000 per year

    At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.This Position reports to:IS ManagerIS Manager-ABB...