Import Logistics Associate

Since 1995 Amazon has focused on being "the world's most customer centric company." Our customers are worldwide, and include not just consumers, but also our Sellers and Vendors. World-class retail brands and individual Sellers increase their sales and reach new customers by leveraging the power of the Amazon e-commerce platform.

Over 2 million sellers offer new, used, and collectible selections to Amazon customers around the world.

To meet our sellers' needs, our smart, diverse, customer-obsessed employees are constantly innovating and building on new ideas.

Amazon is looking for an Import Logistics Associate for Global Logistics (GL) team.

GL team is dedicated to building, managing and operating a global logistics network that enables selection from anywhere in the world and delivers customer orders to anywhere in the world, cost effectively. As part of this strategy, we have established a locally based Amazon Global Logistics team in EU that is responsible for the performance of our carriers, related to international transportation of inbound shipments for Vendors/Sellers.

Role Overview

The Import Logistics Associate works across the EU and UK in a cross-functional environment (Logistics Service Providers (LSP)/Customs/Product Managers/Procurement/Operations) and resolves any potential issues that impact Customer Experience and performance. Import Logistics Associate reviews operational cases and validates destination charges, provides timely resolution to the issue at hand by researching & querying internal tools, by taking real-time decisions and having an effective communication with stakeholders. An ideal candidate should be able to understand the core operational flow in order to be able to validate unplanned charges and drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly with internal and external stakeholders

Key job responsibilities

• Communicate on day to day with internal and external stakeholders in order to deliver all shipments on time.
• Resolve any potential issues that affect vendor experience and delivery performance.
• Understand the issue and make best use of the available resources to resolve it.
• Able to systematically escalate problems or variance in the information to the relevant owners and teams according to processes and standard.
• Ensure to meet all performance and quality goals.
• Excellent communication, both verbal and written as one will be required to communicate with internal and external stakeholders.
• Ability to pull data from numerous databases (using Excel, SQL and/or other data management systems)
• Experience using data to drive root cause elimination and process improvement
• A self-starter who loves data and who enjoys spotting trends.

• Relevant experience in analysing data and creating reports for management
• Advanced proficiency in verbal and written English (B2 Common European Framework of Reference, CEFR)
• Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

• Experience working in a supply chain-focused role
• Basic understanding of SQL knowledge
• Intermediate proficiency in German, French, Italian, or Spanish
• Experience working with regulations

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