Junior Customer Education Consultant for EMEA

14 hours ago

Prague, Hlavní město Praha, Czech Republic Teradata Full time 30,000 - 60,000 per year

Junior Customer Education Consultant for EMEA

Job Summary: We are looking for an enthusiastic and detail-oriented Junior Customer Education Consultant to join our team based in the EMEA region. This entry-level role is customer-facing and focuses on supporting the delivery of educational initiatives through collaboration with Account Teams. The ideal candidate will have a passion for learning and educating customers, helping to drive product adoption through strategic educational initiatives. This role involves assisting with the operational aspects of customer training, including planning, scheduling, and facilitating customer-facing calls and initiatives. The role also involves supporting multiple stakeholders both internally and externally.

Key Responsibilities:

Consulting:

  • Assist in planning and delivering customer enablement programs that align with business objectives and drive product adoption.
  • Act as a point of contact for customers, and Account Teams to providing guidance on best practices training approaches, developing training plans.
  • Collaborate with Account Teams to identify customer education needs and deliver tailored training solutions.
  • Help prepare training assessments and recommendations for customers.
  • Assist in measuring and analyzing the effectiveness of educational initiatives and continuously improve based on feedback and data.
  • Stay informed about industry trends and best practices in customer education and apply them to our programs.
  • Foster strong relationships with customers to understand their needs and ensure their success with our products.

Delivery:

  • Assist in planning and scheduling: Administer project management frameworks, processes, and tools. Help manage scope, resources, work distribution, governance, schedules, budgets, and reporting metrics. Provide status reporting.
  • Support stakeholder management: Assist in managing day-to-day relationships with clients and internal stakeholders, resolving issues as needed.
  • Content creation: Help facilitate the creation of engaging and relevant content for programs and initiatives.
  • Collaboration: Work closely with the CX organization, product, marketing, and sales teams to ensure cohesive program delivery.
  • Communications: Publish session schedules/calendars and handle customer inquiries.
  • Program evaluation: Assist in reporting, data analysis, and program optimization to continuously improve the effectiveness of the program.

Qualifications:

  • Bachelor's degree in a technical or professional discipline or equivalent experience.
  • Some experience in customer education, training, or a related field is a plus.
  • Ability to work effectively with cross-functional teams.
  • Strong communication and collaboration abilities in English and at least one additional European language
  • Proficiency with documentation and workspace platforms (e.g., PowerPoint, MSTeams, SharePoint).
  • Analytical mindset with the ability to evaluate program effectiveness and drive improvements.

Work Environment:

The Junior Customer Education Consultant will work from a virtual (home) office. This role requires a combination of independent work and team collaboration. The Customer Education team will provide help and guidance to grow.

Career Path:

This role is designed to provide hands-on experience with opportunities for learning and growth through interactions with various functions within a global organization.

LI-AH1

  • Junior Education Advisor

    4 days ago

    Prague, Hlavní město Praha, Czech Republic Arden University Full time 28,000 - 540,000 per year

    Salary: 28000 CZK per monthEmployment type: 6 month FTCHours per week: 40Reporting into: Student Recruitment ManagerDepartment: Student ExperienceClick here to read the full job description here and view our excellent benefits hereThis role will be based full time from our Prague campus. About Arden University:We are an aspirational and...

  • Junior Education Advisor

    4 days ago

    Prague, Hlavní město Praha, Czech Republic Arden University Full time 336,000 per year

    Salary: 28000 CZK per monthEmployment type: Fixed Term Contract -12months (x3 roles available)Hours per week: 40 Reporting into: Student Recruitment ManagerDepartment: Student ExperienceClick here to read the full job description here and view our excellent benefits hereThis role will be based full time from our Prague office. About Arden University:We...

  • Senior Consultant

    2 days ago

    Prague, Hlavní město Praha, Czech Republic SuccessSolutions Full time 60,000 - 120,000 per year

    About Us Soon, we will be celebrating 10 years of making HR smarter with SuccessFactors With extensive experience in the Czech Republic and abroad, we're looking for a new senior colleague to join our Consulting Department. Come be part of our journey, tackle exciting challenges, and help shape the future of HR solutions with usResponsibilities and...

  • Associate Product Support Specialist- EMEA

    13 hours ago

    Prague, Hlavní město Praha, Czech Republic Bloomreach Full time 40,000 - 80,000 per year

    Bloomreach is building the world's premier agentic platform for personalization.We're revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey.We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more...

  • EMEA IT Service Desk Analyst

    14 hours ago

    Prague, Hlavní město Praha, Czech Republic Guerbet Full time 350,000 - 550,000 per year

    We are a global leader in medical imaging, offering an extensive portfolio of pharmaceuticals, medical devices, digital and AI solutions, for diagnostic and interventional imaging. As a pioneer in the field of contrast products since the last 100 years, we continuously innovate to improve the diagnosis, prognosis and quality of life of patients.Customer...

  • EMEA IT Service Desk Analyst

    13 hours ago

    Prague, Hlavní město Praha, Czech Republic Guerbet Full time 30,000 - 60,000 per year

    At Guerbet, we build lasting relationships so that to enable people to live better. This is Our Purpose. We are a global leader in medical imaging, offering an extensive portfolio of pharmaceuticals, medical devices, digital and AI solutions, for diagnostic and interventional imaging. As a pioneer in the field of contrast products since the last 100 years,...

  • Customer Success Consultant

    14 hours ago

    Prague, Hlavní město Praha, Czech Republic Cross Border Talents Full time 35,000 - 55,000 per year

    Role: Solutions ConsultantLocation: Sofia, Bulgaria (Relocation Support Provided)Type: Full-time (40h/week)Start Date: September 2025Why join us?We are looking for Slovak-speaking professionals to join our team in Sofia, Bulgaria, supporting one of the worlds most innovative tech companies. Youll help customers make the most of their digital tools and...

  • Junior Consultant

    2 days ago

    Prague, Hlavní město Praha, Czech Republic Cushman & Wakefield Full time 360,000 - 420,000 per year

    Job TitleJunior ConsultantJob Description SummaryJsme mezinárodní společnost zabývající se poradenstvím v oblasti komerčních nemovitostí a jejich správou. Patříme mezi specialisty na trhu real estate a soustředíme se na široké spektrum projektů v České republice, ať už jde o velké skladové haly, výrobní prostory, malé komerční...

  • Customer Support Consultant

    2 weeks ago

    Prague, Hlavní město Praha, Czech Republic SupportYourApp Full time $30,000 - $45,000 per year

    Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...

  • Benefits Expert for EMEA

    2 weeks ago

    Prague, Hlavní město Praha, Czech Republic Rockwell Automation Full time 60,000 - 120,000 per year

    Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...