Technical Support Specialist

5 days ago

Prague, Hlavní město Praha, Czech Republic Contabo GmbH Full time 30,000 - 60,000 per year
Your creative field

We are looking for a full-time, permanent Technical Support Specialist (all genders) to start as soon as possible in our night shift, within the Czech Republic. 

As a Senior Technical Support Specialist, you will take on innovative and responsible tasks to ensure smooth 24/7 operation within the framework of technical 3rd level support and help your colleagues to get even better.

This includes customer support and communication with our customers in English via the ticket system. You will also be responsible for monitoring and troubleshooting the customer's IT infrastructure. You provide technical solutions for our customer concerns, such as compromised servers, managed server tasks, website and server migrations or also error analysis on the websites. In addition to correct documentation collection, server construction or provisioning as well as the proactive monitoring of the internal infrastructure are also part of your versatile tasks.
 
 You are explicitly responsible for the night shift, which we have newly introduced. Together with your colleagues from the 3rd level, you will be able to help our customers from other time zones directly. At the same time, you also have the opportunity to deal with problems more intensively and try out new solutions when the volume of tickets is not so high.

You are our all-rounder and in the end it all depends on you: As part of our Operations team, you represent the heart of our company by installing, configuring and administering servers, networks, applications and applications for the benefit of our customers.

In addition, you will have the opportunity to familiarize yourself with new technologies and we will support you in professional development through intensive training.

What convinces us

Your personality, coupled with: 

completed technically oriented vocational training in the IT sector or relevant professional experience in the IT sectormultiple years of experience in a similar rolevery good knowledge of administration under Linux (Shell/Terminal)service-oriented, independent and responsible action in technical customer support, in dealing with hardware and in Windows server administrationEnglish language skills (mandatory, as this is our company language)Also desirable would be 
initial knowledge of Bash scripting and basic programming skillsExperience in dealing with databases (SQL)Awesome Prospects

At Contabo, we are in a constant state of change. Even through our strong growth, we always remain flexible, and everyone gets the opportunity to actively shape the future of Contabo and of our customers. With us, everyone can develop their full potential in an environment with flat hierarchies, freedom to organize their work and time, direct communication, an open feedback culture, and leave a footprint through creative co-design. 

Plus, we offer further advantages:

great freedom for your creative ideasongoing professional and personal development opportunities in an innovative and technological environmentMultiSportCardMeal Vouchersa comprehensive induction with your colleagues by your sidemodern and conveniently located workplaces at our European locationsRemote or hybrid working opportunities with the same technical equipment at home as in the officeflexible working hours for a healthy work-life balance30-day vacation by defaultthe possibility of working in our summer office in Mallorca, as well as from any EU countryan extra day off to get involved in social activities as part of our Volunteer Dayattractive conditions on many products and services through our corporate benefits programunforgettable moments at our company events and team eventsHow to reach us

If you have any questions, you can reach out to Max by phone at or by email

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