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Customer Service Specialist

3 weeks ago

Prague, Hlavní město Praha, Czech Republic Reckitt Full time

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Supply

Our supply chain is the backbone of our business. It's how we get our trusted products to people all over the world, safely and efficiently. And it's our talented and passionate teams that make this happen. If you're looking for a career in supply chain, there's no better place to be than Reckitt. We offer a variety of exciting opportunities in all areas of the supply chain, from planning and procurement to manufacturing and logistics. You could join our Global Supply Planning team to develop and implement our global supply strategy, or work with our Procurement Centre of Excellence team to negotiate and manage our supplier relationships. Our Manufacturing Excellence team help us improve the efficiency, quality and safety of our manufacturing operations, and our Logistics Excellence team develop new and innovative ways to distribute our products to customers.

About the role

Seeking a leadership opportunity where you can mould the future of manufacturing? As a Coordinator at Reckitt, you'll be in the driver's seat, nurturing a team of dedicated factory employees. Your role is pivotal – you'll elevate your team's skill set, ensure the smooth running of our supply operations, and leave a lasting impact on our manufacturing process. We're inviting you to be a cornerstone of our continuous drive for excellence, where your influence will go beyond operations to truly shape our success.

Your responsibilities
  • Order Management
  • Process, modify, and create customer orders via EDI and e-mail.
  • Verify orders for accuracy, including stock availability, minimum order quantities/values, and correct net pricing.
  • Assign and maintain valid EAN codes in SAP.
  • Customer Service & Communication
  • Act as the main point of contact for customers, providing professional support via e-mail, phone, and customer platforms.
  • Build and maintain effective relationships with clients, ensuring a high level of customer satisfaction.
  • Handle inquiries, complaints, and disputes related to pricing, quantities, and deliveries; issue credit notes where necessary.
  • Delivery & Service Level Management
  • Ensure complete and on-time deliveries, monitoring service levels and lead times.
  • Coordinate with internal departments (Planning, Sales, Finance, Logistics, Quality, IT) to resolve delivery issues.
  • Provide accurate delivery documentation (WZ/waybills, invoices) and ensure compliance with contractual agreements.
  • Financial & Pricing Support
  • Identify and report price discrepancies; collaborate with the Sales Department to eliminate recurring issues.
  • Support the Finance Department with held orders and resolve billing-related queries.
  • Returns & Complaints
  • Manage customer returns and complaints efficiently, ensuring proper documentation and resolution.
  • Coordinate with relevant departments to ensure corrective actions are implemented.
  • Quality & Compliance
  • Participate actively in QMS (Quality Management System) processes, including training, audits, and continuous improvements.
  • Report deviations and support corrective and preventive action plans (CAPA).
  • Ensure all processes follow company policies and global quality standards.
The experience we're looking for
  • 1-3 years of experience in customer service, order management, or supply chain operations (FMCG experience is an advantage).
  • Proficiency in SAP (or similar ERP systems) and MS Office (Excel, Outlook, Word).
  • Experience with EDI-based ordering systems.
  • Knowledge of pricing, invoicing, and financial processes.
  • Familiarity with quality management systems (QMS) and participation in audits is a plus.
  • Fluency in Czech or Slovakian language is a must
  • Fluency in English (spoken and written); additional languages (ex. Polish) are an asset.

Personal skills

  • Strong customer orientation with excellent communication and interpersonal skills.
  • High level of accuracy, attention to detail, and organizational skills.
  • Proactive problem solver with the ability to handle complaints and resolve conflicts effectively.
  • Ability to multitask and work under pressure in a fast-paced environment.
  • Strong teamwork skills combined with the ability to work independently.
  • Analytical mindset with a focus on continuous improvement and efficiency.
The skills for success

Supply Chain Management, Business Partnership, Collaboration and partnership building, Relationship Management, Business Acumen, Productivity management, Improve business processes, Advanced Analytics, Data Analytics, Supply Chain Planning, Logistics Management.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.