IT Customer Support with French

1 week ago

Praha Vinohrady, Czech Republic itm8 CZ Full time 250,000 - 450,000 per year
Are you fluent in English and do you speak also French? Then we may be looking for you Currently we are looking for one new colleague to our department of Customer Support – with an active knowledge of French. As our new colleague at Customer Support, you will be striving to assist users within the first contact with a strong focus on quality. At the beginning you will work during the standard working hours, soon you start in 2 shifts module including weekend shifts. The job is not technically sophisticated from IT point of view, it is more about using your customer service skillset than IT experience. Sounds like what you would like to do? We are looking forward to meeting you

What will be your responsibilities?

  • Being the single main point of contact for the French Support
  • Providing technical support to French customers in modern IT environment
  • Acting as single point of contact for incoming incidents and service requests ranging from Windows issues and network printers to application support and user administration. Most common issue are dysfunctional tills in the shops of our customer.
  • At the beginning working at standard working hours (8:00 to 16:30), but soon you start in 2 shifts work schedule including morning, afternoon and weekend shifts (no night shifts)

What do you bring with you?

  • Written and verbal communication skills on the minimum level B2 English + French
  • Experience in Customer Service in general would is an advantage, but is not a must
  • General knowledge and interest in Windows 7, 10, 11
  • General knowledge of Office 365 (Outlook, Excel, Word) is an advantage
  • Willingness to learn about IT technologies
  • Problem solving and troubleshooting skills
  • Analytical skills to identify root cause of the issue
  • Ready to take responsibility for critical tasks
  • Ability to collaborate in virtual teams

Benefits

  • Competitive holiday allowance: 5 weeks of holidays and 5 sick days per year.
  • Flexible working hours.
  • Hybrid working model with no mandatory number days in the office.
  • Monthly pension insurance contribution of 3% of gross pay.
  • Meal vouchers fully covered by the employer (CZK 110 per voucher).
  • Cafeteria flexible spending account with an annual contribution of CZK 18,000.
  • Language lessons in Czech, Danish and English funded by the company.
  • Company-provided Lenovo laptop and iPhone with unlimited data.
  • Option to secure a Multisport card.
  • Referral bonus for recommending a new colleague CZK 50,000.
  • Annual flu vaccination for free.
  • Company assistance with TAX authorities, when needed.
  • Opportunities for professional and personal growth.
  • Social events like company parties, regular company bars during the year.
  • Weekly breakfast.
  • An enjoyable work environment with delicious coffee, tea, soft drinks, stand-up desks, and a relaxation zone featuring a pool table and massage chair.

About itm8

We are itm8 - our customers' IT-mate

1,700+ teammates across Denmark, Sweden, the Philippines, and the Czech Republic. With specialists in everything from IT security and ERP to AI and software development.

But what brings us together isn't just technology. It's PURPLE POWER – our way of working. Here, we help each other first, celebrate what works, and cut through the bullshit. We believe in ambition over the status quo. And that our differences make us stronger.

With us, it's not about being perfect. It's about taking responsibility, creating value, and growing – every day.
So ask yourself: What can you build today? Where can it take us tomorrow?

Sound like you? Then apply – and become our next team'm8'.

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