AI Business Solutions – Sales

1 day ago

Prague, Hlavní město Praha, Czech Republic Microsoft Full time 104,000 - 130,878 per year

The Sales and Service Solution Engineer is a senior technical pre-sales professional in the Business Applications domain, focused on Microsoft's Customer Engagement solutions.

     As a Solution Engineer, you serve as the technical counterpart to a Solution Sales Specialist . Your mission is to ensure that Microsoft's solutions are the ones customers technically prefer and can successfully implement, by showcasing technical excellence, domain expertise, and innovation with AI.

     You will cover the Dynamics 365 Sales & Service portfolio, which includes core applications for Sales (sales force automation, pipeline management), Customer Service (omni-channel support, case management), Field Service (on-site service management), and emerging offerings like Digital Contact Center and Customer Insights (CI).

      In addition, because Microsoft is rapidly adding AI enhancements across these products, you will also handle AI features such as Dynamics 365 Copilot (AI assistants that help end-users in sales or service roles) and AI "Agents" (autonomous agents for customer service or sales scenarios).

      This means having a broad technical understanding from the underlying platform (Power Platform, Azure services) to the specific business app capabilities, and how AI can augment them. The Sales Engineer effectively becomes the customer's go-to expert on "Sales CRM and Customer Service solutions, powered by AI."

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

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