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Client Lifecycle Services Officer

2 weeks ago

Prague, Hlavní město Praha, Czech Republic Deutsche Börse Full time €40,000 - €60,000 per year
Build the future of financial markets. Build yours.

Ready to make a real impact in the financial industry? At Deutsche Börse Group, we'll empower you to grow your career in a supportive and inclusive environment. With our unique business model, driven by 15,000 colleagues around the globe, we actively shape the future of financial markets. Join our One Global Team

Want to learn more?

Who we are

Deutsche Börse Group is one of the world's leading exchange organisations and an innovative market infrastructure provider. With our products and services, we ensure that capital markets are fair, transparent, reliable, and stable. Together, we develop state-of-the-art IT solutions and offer our IT systems all over the world.

Within the Deutsche Börse Group, Clearstream is an international central securities depository (ICSD). It provides post-trade infrastructure and securities services for the international market and 59 domestic markets worldwide, with customers in 110 countries.

Prague

Your career at Deutsche Börse Group

The Client Lifecycle Services team in Prague is responsible for a wide range of activities related to client onboarding and lifecycle management. The team ensures the smooth setup and maintenance of customer accounts and connectivity across various systems and handles related documentation and data management tasks.

Key responsibilities include:

  • Client Onboarding: Validating documents and coordinating the onboarding process for new Clients of Clearstream entities
  • Change of Client's circumstances: Supporting mergers, novations, name changes, etc.
  • Account Maintenance: Handling account openings, closures and changes in Client information as well as maintaining accurate Client data in systems such as SAP
  • Connectivity setup: Allowing clients to instruct and receive reporting on their accounts
  • Signature Verification: Providing signature verification services for Clearstream entities
  • Project Support: Supporting projects and system releases that impact the unit

What will be your position in our team?

In your new role, you will participate in a wide range of processes from Client onboarding and lifecycle management

  • You will be responsible for Client documentation handling and account maintenance in the different systems
  • You will be part of the Clients' Lifecycle within Clearstream
  • You will join a dynamic international environment and frequently collaborate with internal stakeholders including Sales, Compliance, and other teams within Deutsche Börse Group, to ensure seamless Client lifecycle management

What will your working days look like?

  • Monitor, verify and execute incoming internal & external requests
  • Verify accuracy and completeness of the requests, follow up and ensure proper execution
  • Collection and storage of customer documentation
  • Regular collaboration with colleagues from Headquarters located in Frankfurt and Luxembourg, aka Governance Hub
  • Support Governance Hub in system testing execution and internal & external audits
  • Provide regular status on achievements to Governance Hub
  • Research activities

You are a good fit if you have...

  • Strong organizational and solution-oriented skills, attention to detail
  • Ability to work independently as well as in a team in a diverse international environment
  • Adaptability to thrive in a fast-paced, changing environment, multi-tasking ability
  • A keen interest in enhancing your skillset and your understanding of the capital markets
  • Experience with SAP systems, account maintenance and archiving tools is an advantage
  • German level B2 is a plus

Additional information

We have a standard workday of 8 hours, with flexible shift schedules ranging from 8:00 AM to 7:00 PM to accommodate market demand (also during Public Holidays). On pre-defined dates (generally once a month), certain tasks require presence after end of day-time processing and require working until 10 PM.

Our shift schedules are agreed upon within the team, allowing for a collaborative and supportive work life balance.

You can look forward to our benefit package:

  • Hybrid Work and Flexible working hours
  • Work from abroad - 12 days of remote work from EU countries per year
  • Pension fund contribution - 3% of your gross salary (5% after 5 years with us)
  • Health & Wellbeing - fully covered Multisport card, life & accident insurance, sick days and 100% salary contribution during sick leave (up to 56 days)
  • 25 vacation days
  • Mobility - fully covered public transport in Prague & free parking
  • Flexible Benefit Account (Pluxee per month
  • Group Share Plan - discount on company shares
  • Personal Development - annual budget of €690 .. and way more
Why Deutsche Börse Group?

We are committed to providing a work environment where everyone feels welcome and can reach their full potential. Our standards go far beyond simply matching candidates with the right position.

Mobility

We enable you to move freely with our job tickets, job (e-)bikes and free parking opportunities.

Work environment

Collaboration, communication, or deep focus – in our modern office buildings you will find the perfect work environment. Free drinks and food and meal allowances included.

Health and wellbeing

We care for your health and wellbeing and besides various health promotion measures we offer you a group accident insurance and additional insurance offers at discounted rates.

Financial stability

We provide financial stability by offering attractive salaries, company pension schemes, participation in our Group Share Plan, as well as bonuses, subsidies and discounts.

Hybrid work

Collaborate and exchange on-site or work remotely several days a week in line with business needs and local regulations. Our hybrid working model combines the best of both worlds.

Flexible working hours

We want your job to fit your life situation and offer flexible working time models, childcare allowance, or the possibility to study alongside your job.

Internationality

Our market infrastructures are globally connected. Working with us means collaborating with like-minded colleagues across over 60 locations from more than 100 nations.

Development

We promote individual development by offering internal development programmes, mentoring, further education and training budgets.

Contact

Recruiting Team

Take your career to the next level with us and embrace new challenges

Our Recruiting Team is looking forward to your call or e-mail.

Ready to start your career with us?

Apply now