Technical Support Specialist II

4 days ago

Brno, Czech Republic ThermoFisher Scientific Full time

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Global Technical Support Specialist II

Discover Impactful Work

As a Global Technical Support Specialist, you will provide support to our service personnel across the globe. Whether you are providing Technical Assistance; updating documentation; hosting a training; participating in a NPI project; working on continuous improvement projects or providing hands-on assistance, it all serves our goal to meet and exceed customer expectations today and tomorrow consistently.

Working in a service organization is very dynamic. You will work closely with inter-functional teams such as R&D, Operations engineering, and logistics to improve product quality, reliability, and serviceability.

What will you do?

The ideal candidate for this position enjoys working in a multi-disciplinary and dynamic environment to address technical problems and lead, coordinate and participate in NPI/NSO projects within multi-cultural team. If you enjoy solving the most complex cases of high-performance systems, this is an excellent opportunity.

  • Provide worldwide 3rd line technical support up to system level of TEM products

  • Represent Service in Module projects for the Manage Sample/Motion team from initiation to regular production Phase

  • Streamlines technical communication between Production, R&D, Business Unit and Global Tech Support. 

  • Create and maintain documentation for all type of microscopes and their modules.

  • Provide (cross)-training within the Service organization on your expertise.

  • Provide „root cause“ analysis, initiate follow up and actively take part in preventing technical issues.

  • Collect, analyze and report data for the purpose of improving the efficiency and effectiveness of our service organization

  • Lead Practical Process Improvement (PPI) tasks up to successful completion to drive continuous improvement.

  • Postmortem analysis for solved support calls, cooperation on and leading continuous improvement projects

  • Seek for opportunities to improve product quality and serviceability

Keys to success

  • At least a Bachelor’s degree of Mechanical engineering, Electrical engineering, Mechatronics, Physics or a combination of both education and meaningful work experience.

  • Experience in working with electron microscopy in a R&D, Manufacturing or Service environment is a huge plus.

  • English written and spoken min. level B2.

  • Ability and willingness to travel internationally (less than 25% of working hours).

  • Ability to work both independently and in a team on multiple tasks.

  • Comfortable using tooling both mechanically and electrically.

Supporting competencies

  • Passionate about continuous improvement.

  • Experience with working in multidisciplinary projects.

  • Proactive and customer focused person.

  • Excellent communication ability (both face-to-face as via mail) and influencing skills including the ability to communicate complex technical concepts to a variety of audiences is essential to the success in this position

  • Enthusiastic and outgoing personality.

Of course, we all know a list of job requirements is like a wish list. Are you the ideal candidate, but you do not match all requirements? We are happy to get to know you and to discuss a possible fit.

About us

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue over $40 billion. Our mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them.

Thermo Fisher Scientific across the world with more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

Why us

Opportunity to join Thermo Fisher Scientific - company culture which stands for integrity, involvement, intensity and innovation

  • Competitive salary, plus annual incentive bonus and a company stocks program (Excellent country-specific benefits)

  • Excellent career progression opportunities with a large and growing global employer.

  • Collaborative work in an international environment

  • Strong Team Spirit and Active Career Management

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. 

We encourage candidates that enjoy working in a diverse, multi-disciplinary, groundbreaking technology environment where personal development and team collaboration are key to success, to help make the impossible possible for our customers.

Diversity is an important element to build an effective and challenging working environment. Integrity, Intensity, Innovation and Involvement are key values that we expect as integral part of our community.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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