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Technical Support Specialist III

2 months ago

Brno, Czech Republic ThermoFisher Scientific Full time

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Thermo Fisher Scientific Inc. is the world leader in serving science, with an annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, growing laboratory efficiency, improving patient health through diagnostics, or developing and manufacturing life-changing therapies, we are here to support them.

Thermo Fisher Scientific across the world, with more than 120,000 colleagues, delivers an unrivaled combination of innovative technologies, purchasing convenience, and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com .

Who are we looking for

The ideal candidate for this position enjoys working in a multi-disciplinary technical environment to address technical problems within a multi-cultural team. If you enjoy introducing new products, this is an excellent opportunity to change the world.

  • Handles tasks and projects in the Technical Support Department to improve its efficiency.

  • Provides technical communication between Production, R&D, and Global Technical Support.

  • Provides „root cause“ analysis and actively takes part in resolving technical issues.

  • Collects, analyzes, and reports data to tackle problems and improve the company’s internal processes.

  • Provide worldwide 3rd line technical support up to the system level of SEM/SDB products, especially Cryo systems.

  • Postmortem analysis for solved support calls, teamwork on and leading continuous improvement processes

  • Brings together parts issues and collects Field Replaceable Unit (FRU) requests for all types of microscopes and their modules

  • Actively looks for chances to lower the installation and warranty cost based on collected data and analyses.

  • We are leading assigned GTS tasks, e.g., PPI, Service Documentation requests, CAPA, etc.

  • Seek for opportunities to improve product quality.

  • Following the effective documents IMS, EMS and working on documentation

Qualifications

  • At least a bachelor’s degree in Software, Electronics, Mechanics or a combination of education and meaningful work experience.

  • Eligible for electric regulation No.250 §6

  • Strong communication, written and verbal

  • Proficient in English and Czech language, both written and spoken, at a minimum of level B2.

  • Travel internationally (less than 25% of working hours).

  • Ability to work independently as well as to collaborate in a team.

  • Experience in project management

  • Knowledge and experience in Product Data Management is of an advantage

Why us

  • Opportunity to join Thermo Fisher Scientific - company culture which stands for integrity, involvement, intensity and innovation

  • Competitive salary, plus annual incentive bonus and a company stocks program (Excellent country-specific benefits)

  • Excellent career progression opportunities with a large and growing global employer.

  • Collaborative work in an international environment

  • Strong Team Spirit and Active Career Management

Authorities for approval, signature rights etc.

The Deputization

Is Deputy of: Technical Support Specialist I / II / III

Is Deputized by: Technical Support Specialist III / Senior

At Thermo Fisher Scientific, each one of our 120,000 outstanding minds has a unique story to tell. Join us and supply to our unusual mission—enabling our customers to make the world healthier, cleaner and safer.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin protected veteran status, disability or any other legally protected status.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.