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Center Technical Support

3 months ago

Brno, South Moravian, Czech Republic AT&T Full time

Job Description:

Purpose:

This position is for a Center Technical Support (CTS) Management Specialist within the Power Technology Reliability Center supporting all Central Office, Mobility MTSO, U-verse VHO, IDC, AGN/EMEA/Int'l, and Classic T Power and Infrastructure.

Key Roles and Responsibilities:

Provide tech solutions and leadership for Power maintenance and surveillance.

Job Functions:

  • Part of a 24/7/365 staff delivering network tech support (this position will require weekend and holiday shifts).
  • Provides technical troubleshooting and leadership required to recover from the most complex network infrastructure problems. Identification of root cause, resolution, work arounds, testing and implementation new processes or design changes.
  • CTS Management Specialist works closely with business partners GNFO, ATS Power/Alarms, CRE/Property Management, vendors, GNOC, and other TRCs to identify/quantify business issues, develop/implement business strategy, and assist in setting strategic tech direction in support of Network Operations.
  • Assists in providing leadership for projects, including collaborating with teams within Network Operations and defining business and/or tech requirements and preparing detailed plans/schedules.
  • May review and interpret technical documentation and vendor specs for technical support role.

Required Experience:

  • Typically at least 1-3 years of successful network operations or related experience.
  • Previous experience with ticketing and escalation systems/tool advantageous
  • Detailed-oriented, Self-driven, Responsible
  • Great English language skills
  • Ability to work in 3-shift pattern (including night and weekend)

Location:

Brno, 1 day in office needed (after training)

Compensation : Salary starting from 46,000 CZK gross monthly. The actual offered salary may be considerably higher based on your skills, knowledge, and experience.

AT&T Benefits:

  • Annual bonus & Annual increase.
  • Meal benefit (180 CZK electronic meal voucher / 100 CZK meal lump).
  • Group Risk Life Insurance
  • Premium Medical Services (available also for family members for a reduced price).
  • Wellness & Leisure time contribution (Benefit Plus).
  • MultiSport Card from your leisure points.
  • Sickness Compensation Plan
  • Pension Plan contribution
  • Vacation 25 days
  • Service Anniversary Scheme (Extra days off and Non-monetary bonus)
  • Family Friendly Benefits
  • Volunteering Day
  • Employee Assistance Program: Free psychological, legal and financial counseling.
  • International Employee Referral Program
  • Various discounts
  • Free coffee and fruits
  • Free parking in AT&T office

Weekly Hours:

40

Time Type:

Regular

Location:

Brno, Jihomoravsky kraj, Czech Republic

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws

We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status