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Customer Service Representative

2 months ago

Prague, Hlavní město Praha, Czech Republic Envista Holdings Corporation Full time

Job Description:

  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Primary internal contact for the customer and (dedicated) sales representatives in the field for all process around quoting, order management and product / delivery information.
  • Responsible for receiving, monitoring, and processing customer orders and requests in a timely manner with emphasis on accuracy and professionalism
  • Creates and administers quotes based on the instruction of the Sales Representatives
  • Provides accurate, valid, and complete information by using the right methods/tools
  • Be able to manage large amounts of chats, emails, and other communication channel
  • Phone duty- answers telephone calls assuring the highest possible availability on the phone
  • Handles customer complaints, provides appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Follows communication procedures, guidelines and policies
  • Performs other responsibilities/duties that may be assigned

Job Requirements:

  • Native level of Spanish and fluent level of English language
  • Customer centric approach
  • Good communication skills (efficient, friendly and positive)
  • Curiosity and drive for continuous improvement
  • Experience or ability to learn CRM and ERP tools
  • Organizational skills and attention to details

Operating Company:

Ormco

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.

Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its customers deliver the best possible patient care through industry-leading dental consumables, solutions, technology, and services. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists' clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile. Envista companies, including DEXIS, Kerr, Nobel Biocare and Ormco, partner with dental professionals to help them deliver the best possible patient care.

Envista became an independent company in 2019. We brought with us the proven Envista Business System (EBS) methodology, an experienced leadership team, and a strong culture grounded in continuous improvement, commitment to innovation, and deep customer focus to meet the end-to-end needs of dental professionals worldwide. Envista is now one of the largest global dental products companies, with significant market positions in some of the most attractive segments of the dental products industry. For more information, please visit .