Research Specialist
2 days ago
What You Need:
- Fluent communication skills in written and spoken English (at least C1), fluent Ukrainian;
- 4+ years of research or analytical experience, ideally in customer support or customer service.
- Strong analytical skills, with expertise in data analysis, process mapping, and project management.
- A technology-driven mindset with a passion for discovering and testing new tools, frameworks, and products.
- Knowledge of emerging customer support technologies (e.g., AI, automation, CX tools) and a commitment to continuous improvement.
- Proficiency in working with advanced information sources beyond basic searches.
- Familiarity with implementation frameworks and experience driving successful tool adoption.
- Excellent communication and presentation skills to effectively share insights with diverse audiences.
Join our dynamic team as a Research Specialist and play a pivotal role in identifying new opportunities, tools, and technologies that drive innovation and elevate our processes. If you thrive on in-depth analysis, testing new solutions, and collaborating across teams to solve challenges, this is the perfect opportunity for you
What We’ll Do Together:
Research:- Conduct in-depth research on companies, products, tools, technologies, frameworks, and industries, delivering actionable insights to stakeholders.
- Analyze trends, emerging technologies, and best practices in customer support and process optimization for BPO.
- Investigate competitor strategies and monitor market developments to support R&D initiatives.
- Test and evaluate new tools, technologies, and frameworks to improve service delivery, reduce costs, and enhance customer satisfaction.
- Oversee pilot programs for new tools and assess their effectiveness to inform implementation decisions.
- Partner with cross-departmental stakeholders to identify and implement innovative solutions for operational challenges.
- Present findings and recommendations to ensure alignment on objectives and feasibility.
Benefits and Perks:
- Business hours;
- Opportunity to work fully remotely;
- Inclusive international environment;
- Compensation in USD;
- Good bonuses for referring friends;
- Paid intensive training and probation;
- Work-life balance;
- Responsive management interested in your growth and long-lasting cooperation;
- Greenhouse conditions for self-development.
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