2nd Line Support Engineer

1 month ago


Berlin, Czech Republic Link Group Full time
Required Work Experience:
  • IT Infrastructure Support:
  • 3-5 years of experience in IT infrastructure, including server and cloud environments.
  • Cloud Environment Support:
  • Hands-on experience in Azure and/or GCP cloud platforms.
  • Backup Tools Knowledge:
  • Experience with tools like CommVault or Veeam.
  • Networking Basics:
  • Familiarity with DNS, DHCP, and Active Directory configurations.
Technical Skills:
  • Virtualization and Cloud:
  • Proficiency in VMware and cloud platforms (Azure, GCP, and AWS).
  • Scripting and Automation:
  • Ability to write scripts in PowerShell, Bash, or Python.
  • Monitoring Tools:
  • Experience with monitoring and observability tools such as Dynatrace, Splunk, Datadog, or VMware vRealize.
  • Backup and Recovery:
  • Knowledge of backup solutions and disaster recovery processes.
  • Containerization and IaC (Optional):
  • Familiarity with Docker, Kubernetes, and Terraform is a plus.
Competencies & Soft Skills:
  • Analytical Thinking:
  • Strong troubleshooting and problem-solving skills.
  • Team Collaboration:
  • Ability to work closely with cross-functional teams and escalate issues when needed.
  • Proactive Approach:
  • Identify areas of improvement and take the initiative to implement changes.
  • Communication Skills:
  • Strong verbal and written communication in English.

We are seeking a motivated 2nd Line Support Engineer to join our Berlin-based team. The ideal candidate has experience in supporting VMware, multi-cloud environments (Azure, GCP, AWS), and scripting (Bash, Python, or PowerShell). You will play a crucial role in resolving escalated technical issues, ensuring system reliability, and supporting infrastructure in a hybrid IT environment. Familiarity with Kubernetes, backup solutions, and traditional deployment models is a plus.

,[Handle escalated technical issues from 1st Line Support, providing effective resolutions within SLAs., Assist in managing resources in Azure, GCP, and AWS., Develop and execute scripts (e.g., PowerShell, Bash, Python) to automate recurring tasks and optimize workflows., Monitor systems using tools like Dynatrace, Splunk, or Datadog, proactively addressing issues to prevent downtime., Support system backup strategies using tools like CommVault or Veeam and assist with recovery processes when necessary., Maintain detailed technical documentation and update knowledge bases to streamline support processes.] Requirements: Cloud platform, Commvault, Veeam, Networking, DNS, DHCP, Active Directory, Virtualization, VMware, Cloud, Azure, GCP, AWS, PowerShell, Bash, Python, Dynatrace, Splunk, Datadog, IaC, Docker, Kubernetes, Communication skills, Terraform Tools: Agile, Scrum.

  • Berlin, Berlin, Czech Republic Link Group Full time

    Job SummaryWe are seeking an experienced Highly Skilled Cloud Infrastructure Support Specialist to join our team at Link Group in Berlin.Key ResponsibilitiesResolve complex technical issues from 1st Line Support, ensuring timely resolutions within SLAs.Collaborate with cross-functional teams to manage resources across Azure, GCP, and AWS environments.Develop...


  • Berlin, Berlin, Czech Republic Link Group Full time

    Cloud Support Engineer OpportunityWe are seeking a skilled Cloud Support Engineer to join our Link Group team in Berlin. This role involves resolving complex technical issues, ensuring system reliability, and supporting infrastructure in a hybrid IT environment.Key Responsibilities:Escalation ManagementHandle escalated technical issues from 1st Line Support,...

  • Full-stack Engineer

    3 months ago


    Berlin, Czech Republic Carbmee Full time

    YOUR PROFILE We are looking for passionate and motivated engineers across different levels. Ideally, you have at least 4 years of professional experience in software development working with our modern technologies We use the aforementioned technologies so you must be able to adopt them quickly. In particular, we value hands-on experience with NestJS and...


  • Remote, Berlin, Czech Republic Link Group Full time

    OverviewWe are the Link Group, a dynamic and collaborative team seeking a skilled Senior Cloud Infrastructure Engineer to join our ranks. Located in Berlin, Germany, with optional hybrid remote work model, this role offers an exciting opportunity for professional growth and development.About the RoleAs a Senior Cloud Infrastructure Engineer at the Link...

  • Compute Engineer

    1 month ago


    Berlin, Czech Republic Link Group Full time

    Required Work Experience: Server Environments: 3-7 years of experience managing Windows Server environments (preferably Windows Server 2016). VMware Expertise: Extensive experience managing VMware virtual server environments. Cloud Proficiency: 1-3 years of experience managing resources in Azure and GCP (provisioning, migration, and support). Backup...

  • MID DevOps Engineer

    1 month ago


    Remote, Berlin, Czech Republic Link Group Full time

    3+ years of experience as a DevOps Engineer or in a related role. Proficiency in managing public cloud platforms (AWS, Azure, GCP). Hands-on experience with CI/CD tools like Jenkins, GitLab CI/CD, or GitHub Actions. Strong Linux administration skills. Familiarity with configuration management tools such as Ansible or Chef. Knowledge of monitoring and...

  • Database Administrator

    3 months ago


    Berlin, Czech Republic Carbmee Full time

    YOUR PROFILE You have at least 4 years of professional experience in database administration, database performance engineering or a similar role You have hands-on experience in database performance testing and optimization, and data security Experience supporting applications on a SaaS Cloud Infrastructure solution Extensive knowledge of relational database...


  • Remote, Berlin, Czech Republic Link Group Full time

    About the RoleWe are seeking a skilled Mid-Level DevOps Engineer to join our dynamic team at Link Group. The ideal candidate will possess 3+ years of experience in DevOps or a related field and demonstrate expertise in managing public cloud platforms, including AWS, Azure, and Google Cloud.This role involves building, maintaining, and optimizing CI/CD...


  • Berlin, Czech Republic Carbmee Full time

    YOUR PROFILE You have at least 4 years of professional experience as a Project Manager or Delivery Manager in a software company Impeccable project management skills and proven expertise in managing technical projects with engineering and product teams A recognized project management certification is a must-have (eg. PMP) Strong understanding of project...


  • Berlin, Berlin, Czech Republic Link Group Full time

    Link Group is seeking an experienced Compute Engineer to join our team in Berlin, Germany.About the Role:We are looking for a skilled Compute Engineer with strong experience in VMware, multi-cloud environments (Azure, GCP, AWS), and scripting (Bash or Python) to join our team in Berlin. The ideal candidate will have hands-on experience with building and...


  • Berlin, Berlin, Czech Republic Link Group Full time

    About the RoleWe are seeking an experienced Senior Frontend Developer to join our team at Link Group.Key ResponsibilitiesDesign, develop, and maintain front-end components using Angular and TypeScript.Implement responsive and interactive user interfaces that enhance user experience.Collaborate with UX/UI designers to translate designs into functional...


  • Berlin, Berlin, Czech Republic Carbmee Full time

    Company OverviewCarbmee is an enterprise software company headquartered in Berlin and with offices in Berlin and Munich.We offer a cloud solution that enables companies to analyze, manage & reduce their carbon footprint. We measure our success in the greenhouse gas emission reduction of our customers.Job DescriptionYou will work on a modern technology stack...


  • Remote, Berlin, Czech Republic Link Group Full time

    5+ years of experience in a DevOps or similar role. Expertise in public cloud platforms (AWS, Azure, GCP) and their respective services. In-depth experience with Kubernetes, Helm, and container orchestration. Strong knowledge of CI/CD pipelines, with tools such as Jenkins, GitLab CI, or Argo CD. Advanced scripting skills (Python, Bash, or...


  • Berlin, Czech Republic Formlabs Kft Full time

    Native German Speaker: Fluency in German and English is required; additional European languages are a plus. Experience in B2B Sales: Minimum of 2-3 years experience in end-to-end B2B sales, preferably within the technology or engineering sectors. Technical Expertise: A strong background in selling advanced technical or technological products is essential,...


  • Remote, Berlin, Czech Republic Link Group Full time

    About the Role:We are seeking a seasoned Senior Cloud Infrastructure Specialist to join our team at Link Group. This role offers a unique blend of technical expertise and flexibility, with opportunities to work from home and collaborate with colleagues on-site.The ideal candidate will have 3+ years of experience in DevOps engineering or a related field and...


  • Remote, Berlin, Czech Republic Link Group Full time

    About the RoleWe are seeking a highly skilled Cloud Infrastructure Specialist to join our team at Link Group. As a Senior DevOps Engineer, you will lead the design and implementation of scalable and reliable infrastructure across AWS, Azure, and Google Cloud.Key Responsibilities:Design and implement scalable infrastructure solutions across cloud...


  • Remote, London, Paris, Berlin, Czech Republic Roosh Full time

    About RooshWe are a rapidly growing tech community with a focus on fostering connections between engineers, product managers, and founders across Europe.Our goal is to create valuable opportunities for networking, learning, and innovation through meetups, hackathons, and events, often partnering with tech companies to host these gatherings.About the RoleWe...


  • Remote, London, Paris, Berlin, Czech Republic Roosh Full time

    Job DescriptionWe are a rapidly growing tech community with a focus on fostering connections between engineers, product managers, and founders across Europe.The ideal candidate will have a strong understanding of the tech landscape, excellent business development skills, and a passion for creating mutually beneficial relationships.Key...


  • Remote, London, Paris, Berlin, Czech Republic Roosh Full time

    We are a rapidly expanding tech community with a strong focus on fostering connections between engineers, product managers, and founders across Europe.Our goal is to create valuable opportunities for networking, learning, and innovation through strategic partnerships and monetization strategies.To achieve this, we are seeking a highly motivated and...


  • Remote, London, Paris, Berlin, Czech Republic Roosh Full time

    proven experience in business development, partnerships, or sales roles, ideally within the tech or startup ecosystem, strong knowledge of the tech industry and the ability to navigate the tech landscape in Europe, experience in creating monetization strategies, such as memberships or sponsorship models, excellent negotiation, communication, and...