Level 2 Support Specialist

3 weeks ago


Budapest, Czech Republic Siemens Mobility Kft. Full time

Te vagy az ideális jelölt, ha:

  • Rendelkezel informatika területen szerzett felsőfokú végzettséggel.
  • Van legalább 5 év IT Support tapasztalatod (2-3 Level).
  • Jártas vagy számítógépes alkalmazások használatában, illetve egyéb ticket kezelő platformokkal és CMR szoftverekkel.
  • Alapos ismeretekkel rendelkezel az IT-rendszerek hibadiognasztikájában és elhárításában.
  • Aktív, kommunikáció képes angol és német nyelvismerettel rendelkezel.
  • Kiemelkedő interperszonális és kommunikációs készségeid vannak.
  • Strukturált gondolkodásmód, figyelmesség és pozitív hozzáállás jellemez.

A pályázásod során előnyt jelenthet, amennyiben:

  • Rendelkezel ITIL tanúsítvánnyal.
  • Érdekel a vasúti világ.

A Siemens Mobility Kft. K+F központjában, a XI. kerületi Infoparkban olyan projekteken dolgozunk, melyek biztosítják a zavartalan, fenntartható, megbízható és biztonságos közlekedést.

A projektről: A Smart Asset Suite digitalizációs programunkhoz mozdonyok és személyszállító kocsik területén keresünk egy 2nd level support specialistát, aki erősíti csapatunkat. Ebben a szerepben felelős leszel a komplex technikai problémák megoldásáért és a 1st Level support munkatársaink támogatásáért. Szorosan együtt fogsz működni különböző termékfelelősökkel és termékfejlesztési osztályokkal annak érdekében, hogy minden 1st Level support kérés hatékonyan és professzionálisan legyen kezelve.

Mi az, amit mi biztosítunk?

  • Családbarát munkahelyet, kötetlen munkaidővel, rugalmas hozzáállással.
  • Stresszmentes környezetet, ahol nagy hangsúlyt kap a work-life balance.
  • Fejlődési lehetőségeket, egyéni tréning kerettel, kidolgozott karrierúttal.
  • Fontos számunkra az egészséged, többek közt élet- és egészségbiztosítással óvunk.
  • Ergonomikus munkakörnyezetet biztosítunk számodra, ezzel is kényelmessé téve az irodai munkavégzést.
  • A felsoroltak mellett egy több mint 20 elemből álló béren kívüli juttatási csomaggal várunk.
,[Az ügyfélpanaszok és problémák (ticketek) időben történő kezelése, amelyeket a 2nd Level supportnak továbbítanak., Az ügyfélproblémák (issue/ticket) elemzése a Smart Asset Suite termékek területén., Az 1st Level support-tól kapott problémaleírás bővítése, a szoftverben és szükség esetén a hardverben rejlő lehetséges okok elemzése és a megoldási lépések meghatározása az érintett partnerekkel együttműködve., Ticketek továbbítása a 3rd level supportra, ha azokat a te szinteden nem lehet megoldani, és mélyebb szakértelemre vagy magasabb jogosultsági szintre van szükség., Az eszkalált problémák nyomon követése a végső megoldásig, és minden érintett (beleértve az 1st level support kollégákat is) megfelelő tájékoztatása., Az érintett érdekelt felek (fejlesztési osztályok, terméktulajdonosok, termékmenedzsment és ügyfelek) koordinálása és kapcsolattartóként való működés a Smart Asset Suite számára., A központi support szervezet (1st Level Hotline) támogatása a kollégák továbbképzésével., Ismert hibák adatbázisának létrehozása és karbantartása a Smart Asset Suite termékekhez., Ügyfélproblémák nyomon követése és jelentések készítése a terméktulajdonosok és a termékmenedzsment számára.] Requirements: CMR, ITIL Additionally: Work-life balance, Training budget, Private healthcare, International projects, Masterclazz training, Free coffee, Bike parking, Playroom, Shower, Free snacks, Mobile phone, Free parking, In-house trainings, In-house hack days, Modern office, No dress code.

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