Site Reliability Engineering Lead @ HSBC Technology Poland

3 days ago

Kraków, Czech Republic HSBC Technology Poland Full time

What you need to have to succeed in this role

  • Previous hands-on experience on DevOps Tooling / Site Reliability Engineering roles.
  • Experience in operating, deploying, and supporting services on AWS.
  • Experience in owning and maintaining engineering platforms and tools.
  • Solid understanding of system architecture, network protocols, and distributed systems.
  • Experience in crisis management, blameless post-mortems, root cause analysis, and implementing corrective actions to prevent recurrence.
  • Strong troubleshooting and problem-solving skills, with a proven ability to quickly diagnose complex issues and propose effective solutions.
  • Excellent communication and collaboration skills, with the ability to work effectively in cross-functional teams and communicate technical concepts to both technical and non-technical stakeholders.

Your career opportunity

We are recruiting a dynamic and experienced Site Reliability Engineering Lead to and grow our digital capabilities while enabling engineering teams with the tools, practices to safely ship features to our while adhering to standards, policies, and regulatory requirements.

You will have extensive domain expertise on client and market facing applications, market connectivity and execution platforms with hands on experience working with external and market data vendors. Through this experience you will partner with Business Service Owners to agree and develop SLOs, SLIs and Error Budgets to assess resilience and drive interventions with engineering teams.

You will drive the strategy on observability, synthetic monitoring & application performance monitoring with your global lead and implement this strategy in the Krakow Tech Center.

Wealth & Personal Banking IT (WPB IT)

WPB teams bring together expertise from across the HSBC network to build a world class Mobile Application and Website. We have Agile specialized Development Teams who can respond to customers’ needs almost immediately.

If your CV meets our criteria, you should expect the following steps in the recruitment process:

  • Online behavioural test
  • Telephone screen (for external candidates only)
  • Interview with the hiring manager
,[Define and implement Service Level Objectives (SLOs), Service Level Indicators (SLAs) and Error Budgets to measure and improvement system reliability. , Collaborate with cross-functional teams to improvement system reliability, scalability, and performance., Automate away toil on incident detection, response and remediation though innovate AIOps solutions. , Provide specialist technical knowledge and experience, championing DevOps and Agile practices., Be responsible for defining org structure for service governance defining shift patterns and ensuring appropriate availability of front-line teams to cover 24x7. , Be Key point of contact for all relevant stakeholders (CIOs, Business stakeholders, Infrastructure Management Head etc.) to maintain visibility on their service availability, operability metrics, risk appetite, incidents, and control effectiveness and to provide robust challenge to the same audience when risk appetites are threatened and instigate the incident process when risk appetite is breached. , Be accountable for swift incident response and service restoration, with succinct and timely communication to the key WPB tech and business stakeholders, responding to the IMT calls, driving MEC calls with an ability to co-ordinate with virtual teams conducting recovery actions. This role will work with the support teams and ITSO's for all owned and consumed services to drive service quality and effective SRE practice. , Lead the PIR/MIR with an intent to restore services swiftly. Work with service owners and problem management teams to critically review incidents and come up with actions to prevent future recurrence. Ensure read across of post incident learnings. Drive closure of repeat incidents.] Requirements: DevOps, Site reliability engineering, AWS, Architecture, Network protocols Additionally: Training budget, Private healthcare, Flat structure, International projects, Multisport card, Monthly remote work subsidy, Psychological support, Conferences, PPK option, Annual performance based bonus, Integration budget, International environment, Small teams, Employee referral bonus, Mentoring, Workstation reimbursement, Company share purchase plan, Childcare support programme, Bike parking, Playroom, Shower, Canteen, Free coffee, Free beverages, Free parking, In-house trainings, In-house hack days, No dress code, Modern office, Knowledge sharing, Garden, Massage chairs, Kitchen.

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