Business Support Assistant @ UNICEF Global Shared Services Centre
1 month ago
To qualify as an advocate for every child you will have…
- Completion of Secondary education (high school degree) supplemented with formal training in Computer Science, Information Systems, Telecommunications, Engineering, Business, Administration, Finance, or Human Resources. Coursework in any of these fields, supplemented with relevant certifications, is a plus. An ITIL Foundation Certificate or an equivalent customer support certification is also desirable.
- A minimum of five years' practical work experience (with secondary education) in Information technology, Business, Administration, Finance, Human Resources, or equivalent qualifications.
- A bachelor's degree in related fields may replace three years of related work experience. A master’s degree may replace an additional two years of work experience.
- Practical work experience in providing technical and business application support is required along with practical experience and working knowledge of various computer platforms and applications.
- Experience in providing support to a developmental agency’s field operations and/or supporting users in all key business systems and equipment is desirable.
- Basic general IT knowledge, including Office 365 suite, MS Azure Cloud, SAP R3/HANA and Microsoft SharePoint.
- Good organizational abilities and adherence to established procedures, ensuring a well-structured and efficient work environment.
- This position requires to work in in 24x7 shifts.
- Attention to detail and ability to provide well-documented records.
- Good communication and collaboration skills to effectively support internal and external stakeholders and to collaborate with external vendors.
- Willingness to learn the interdependencies between business processes and IT services, ensuring alignment and efficiency.
- Familiar with incident management, major incident management, and problem management processes.
- Proficiency in ITIL change management and problem management best practices is a plus.
- Fluency in English (verbal and spoken) is required. Knowledge of an additional official UN language (Arabic, Chinese, French, Russian or Spanish), or local language of the duty station is considered is an asset.
As an advocate for every child, you will receive
- Starting Net: 610.135 Ft/month tax-free salary
- Hybrid work (2 HO)
- Office: Budapest, Wesselényi u. 16, 1077
- International Career opportunity
- UN sponsored medical insurance + pension plan30 days of annual leaves per year and 1-month teleworking opportunity
- LinkedIn Learning license
- Language learning opportunities
- Career development support
- Family allowances
- Work for a good cause
- Opportunity to work in an inclusive multinational environment
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