Solution Engineer @ Fieldcode

3 days ago

Remote Wrocław, Czech Republic Fieldcode Full time
  • Great communication: English min B2/C1.
  • Basic knowledge of any coding language.
  • Analytical, and broad problem-solving skills.
  • Ability to convey complex technical concepts to non-technical stakeholders and vice versa.
  • High level of intellectual curiosity.
  • Basic API knowledge.
  • Customer support experience
  • Ability to switch between different environments, adapt, and learn new skills and processes quickly.
  • Ability to create and maintain process documentation.

Fieldcode is a Field Service Management (FSM) software created from 20 years of global field service expertise, with the highest customer service standards that is working towards climate positivity. We are looking for a curious and analytic mind to join our Customer Success & Support Team. As a Solution Engineer at Fieldcode you will be in direct contact with our customers to translate their field service management processes into a solution in Fieldcode: from discovery and scoping of the requirements to the configuration and support of the solution with the support of the Customer Success & Support Teams Project Management, Technical Support and Training. 

We offer:

  • A secure job in an innovative, international software company.
  • Flexible working hours and remote work opportunities.
  • A company that achieves economic success and works hard to make the world a better place.
  • We invest heavily in research into high-quality technologies with a drastic impact on CO2 reduction. Although there are few researched and valid methods to influence CO2 negativity, we want to be at the forefront and work with our own scientists and projects to achieve our goals.
  • Direct and open communication.
  • Very good opportunities for professional and personal development through our personnel development program.
  • Mentoring program to facilitate the onboarding process.
  • Room for own ideas and suggestions for improvement as well as their quick implementation due to our very short decision-making processes.
,[Ensure that customer expectations are fully understood, and the expected value is delivered through our technical solution., Responsible for end-to-end project implementation with the support of the Project Manager., Direct contact with the customers to provide required technical support during the project life cycle., Ability to prioritize multiple enhancements, projects, and initiatives simultaneously., Close collaboration with Product Department and Developer teams on bug fixes and new features., Maintain project and process documentation., Configure workflows, processes, and software customization., Support and enhance the already implemented solutions and processes.] Requirements: API, English, Customer relationship management, Any programming lg, JavaScript, Python, French Tools: . Additionally: Sport subscription, Private healthcare, International projects, Small teams, Flat structure, Life & group insurance, discounts on meals, Free coffee, Canteen, Bike parking, Modern office, Free parking, In-house trainings, No dress code, Startup atmosphere.

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