Customer Support Lead @ Funtico

1 month ago


Warsaw, Czech Republic Funtico Full time
  • Experience: At least 3–5 years of customer service experience in gaming or gambling with a proven track record in team leadership.
  • Leadership Skills: Demonstrated ability to build, mentor, and manage a distributed team while fostering a collaborative culture.
  • Tech-Savvy: Strong understanding of web3 technologies, blockchain, and cryptocurrency is essential. Familiarity with NFTs is a plus.
  • Communicator: Exceptional verbal and written communication skills in English; additional languages are advantageous.
  • Problem-Solver: Analytical mindset with excellent troubleshooting and decision-making skills.
  • Adaptable: Comfortable working in a fast-paced, dynamic environment with shifting priorities.
  • Competitive Salary: Based on your expertise and market benchmarks.
  • Paid Leave: 20 days of annual paid vacation.
  • Health & Wellness: Enel-med health insurance and a Multisport card.
  • Career Growth: Opportunities to innovate and thrive in a cutting-edge industry.
  • Dynamic Team: A collaborative environment with gaming enthusiasts and blockchain pioneers.
,[Manage and mentor a growing team of customer support specialists., Oversee customer support operations, ensuring prompt and professional assistance via email, live chat, and social media channels., Develop and document efficient workflows and processes to optimize team performance., Handle escalated cases and ensure resolutions meet quality standards., Track and analyze customer feedback to identify areas for improvement., Collaborate with other departments to provide insights on player needs and issues., Stay informed about platform updates and trends in gaming, blockchain, and NFTs.] Requirements: CRM, Customer relationship management, Communication skills Tools: Asana, monday.com, Confluence. Additionally: Sport subscription, Private healthcare.

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