Applications Support Senior Analyst @ Citibank Europe PLC

2 months ago

Warszawa, Czech Republic Citibank Europe PLC Full time

What we’ll need from you

  • 3-5 years of experience in customer service, business support in Risk or Operations area
  • ​Business knowledge/ understanding of financial markets and products.
  • Strong affinity for IT systems and strong problem solving and analytical skills.
  • SQL and Unix for data analysis
  • Collaborative work style and ability to work with a variety of people/functional areas resulting in high quality and timely deliverable.
  • Ability to deliver high quality work under pressure. result-oriented approach and willingness to take ownership of engagements.
  • Good customer service, communication and interpersonal skills
  • Fluent in English

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Risk Systems Support Team.

By Joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

Risk Systems Support (RSS) is a team which stands as a One Stop Shop for Institutional Clients Group (ICG) & Citi Commercial Bank (CCB) users to escalate Training Queries, Exposure Investigations, Data Quality Concerns, Reports/Data Requests, Business Admin activities or Technology Issues for Credit Risk applications. RSS Team comprehends Citi credit processes and Risk Systems, which enables the team to provide accurate, quality, and timely responses. Team provides global coverage through 3 regional teams located in EMEA, Asia and America. Currently we are looking for an analyst to join EMEA team. If you are interested in work in global environments on data investigation, problem solving and problem preventing this is position for you.

What we can offer you

This is a role that'll offer you the opportunity to build an in-depth knowledge on business and production support services. Every day there will be new business challenges that will help you extend your knowledge, build new competencies that can drive your career”

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits such as:

  • Private Medical Care Program
  • Life Insurance Program
  • Pension Plan contribution (PPE Program)
  • Employee Assistance Program
  • Paid Parental Leave Program (maternity and paternity leave)
  • Sport Card
  • Holidays Allowance
  • Sport and team recreation activities
  • Special offers and discounts for employees
  • Access to an array of learning and development resources
  • A discretional annual performance related bonus
  • A chance to make a difference with various affinity networks and charity initiatives

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. 

,[Business and technical support for users of Citi Risk Applications utilizing good understanding of apps concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation., Provide support by answering queries as they come across the helpdesk via email or phone. Determine, and advise the cause of the problems that affect day-to-day functionality of the systems, where possible propose creative solutions or workarounds., Provide ad hoc/informal user trainings by identifying users requiring assistance with risk systems., Ensure that enquiries to the helpdesk are responded to and resolved within the timeframes and with high quality., Escalate of unresolved queries related to data integrity issues and data requests., Prevent recurrence of database and user problems by analysing problem management records (FAQs/knowledge base). Update the knowledge base when issues are identified which need to be documented for future reference., Manage updates to the global Risk Systems Support Website via periodic review of process documentation and addition of new Tips., Work closely with the other regional support teams to ensure knowledge sharing and transfer of best practices.] Requirements: Additionally: Sport subscription, Training budget, Private healthcare, Flat structure, International projects, Multisport, Life & group insurance, Pension plan, Free coffee, Canteen, Bike parking, Playroom, In-house trainings, Modern office, No dress code, Shower, Free snacks.

  • Automation Testing Expert for Enterprise Applications

    3 weeks ago

    Warszawa, Mazovia, Czech Republic Citibank Europe PLC Full time

    About Citi Solutions Center PolandCitibank Europe PLC is a global financial institution that serves as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.Competitive Salary and BenefitsWe offer a competitive base salary, which is annually reviewed, along with a range of benefits including...

  • Risk Systems Support Specialist

    1 month ago

    Warszawa, Mazovia, Czech Republic Citibank Europe PLC Full time

    At Citibank Europe PLC, we are seeking a highly skilled and motivated Risk Systems Support Specialist to join our team in Poland. This is a fantastic opportunity to build an in-depth knowledge of business and production support services.About the RoleThis role will offer you the chance to work with various stakeholders, providing technical support for users...

  • Automation Testing Analyst @ Citibank Europe PLC

    2 months ago

    Warszawa, Czech Republic Citibank Europe PLC Full time

    What we will need from you: 2-4 years Quality Assurance (QA) experience on manual and automation testing preferable in banking and financial domain for enterprise applications following iterative or agile methodologies (functional and data testing). Understanding of automation frameworks and hands-on experience with utilizing automation and creating...

  • Risk Systems Support Specialist

    3 weeks ago

    Warszawa, Mazovia, Czech Republic Citibank Europe PLC Full time

    Job OverviewCitibank Europe PLC is seeking a skilled and motivated Risk Systems Support Specialist to join our team. This role will provide critical support for users of Citi Risk Applications, utilizing a good understanding of application concepts and basic knowledge of other technical areas.Key ResponsibilitiesProvide timely and effective support by...

  • PostgreSQL DBA @ Citibank Europe PLC

    2 months ago

    Warszawa, Czech Republic Citibank Europe PLC Full time

    What we’ll need from you You have multiple years of experience of PostgreSQL (Oracle will be an advantage) preferably in a comparable technology or financial institutions organization. You have strong communication skills with the ability to articulate clearly in high stress situations You enjoy learning and love sharing your knowledge with others You...

  • Oracle Database Developer @ Citibank Europe PLC

    2 months ago

    Warszawa, Czech Republic Citibank Europe PLC Full time

    What we’ll need from you Expert in Oracle PL/SQL development and abilities to write complex SQLs. Good knowledge in relational database management system (RDBMS) Including Oracle and MS SQL Expertise in logical and physical data models, maintenance of DDLs. Familiarity with ETLs, data migrations. Proficient in Python Experience with JIRA and Agile...

  • Database Engineer

    3 weeks ago

    Warszawa, Mazovia, Czech Republic Citibank Europe PLC Full time

    We are seeking a skilled Database Engineer to join our team at Citibank Europe PLC, where you will play a key role in designing and implementing innovative solutions to drive business growth.Job SummaryThe successful candidate will be responsible for developing and maintaining databases, ensuring data integrity, and optimizing database performance. You will...

  • Database Specialist

    1 month ago

    Warszawa, Mazovia, Czech Republic Citibank Europe PLC Full time

    Citibank Europe PLC is seeking a highly skilled Database Specialist to join our team. As a key member of our Database Services Team, you will play a crucial role in delivering high-quality database solutions that meet the needs of our global clients.This exciting opportunity offers a competitive salary and a range of benefits, including private medical care,...

  • Senior Test Automation Specialist

    1 month ago

    Warszawa, Mazovia, Czech Republic Citibank Europe PLC Full time

    Citi, a leading global bank, is seeking a highly skilled Automation Testing Analyst to join our growing team in Warsaw.As a key member of our team, you will be responsible for supporting global test automation projects and ensuring the highest quality of our software applications.With a strong background in automation testing and experience with...

  • Database Development Expert for Financial Services

    1 month ago

    Warszawa, Mazovia, Czech Republic Citibank Europe PLC Full time

    Citi is a global financial institution seeking an expert Oracle Database Developer to join our Technology Organization.As a member of our multicultural team, you will play a key role in building a foundation that enables Citi to create consistency across technology reference information and trust in the data for autonomous automation.This is a challenging...

  • Database Engineer for Global Financial Services

    3 weeks ago

    Warszawa, Mazovia, Czech Republic Citibank Europe PLC Full time

    Citi Technology Infrastructure (CTI) provides critical technical foundation for Citi's operations through infrastructure that runs business and general user computing services. We deliver high quality, reliable and modern infrastructure technologies at the right cost by working as one-team to optimize functionality and capability of infrastructure...

  • Senior IT Analyst

    4 weeks ago

    Gdynia, Warszawa, Czech Republic emagine Sp. Z o.o. Full time

    Professional knowledge of data mapping and data governance.Experience from banking sector (preferable from a larger bank). Extensive knowledge within the accounting area. Extensive experience from working as a senior Business analyst and /or senior IT analyst. Experience working in a larger program approx. 300+ employee. Ability to drive the requirements...

  • Senior Web Application Developer

    1 month ago

    Warszawa, Mazovia, Czech Republic Engager Full time

    We are seeking a highly skilled Senior Web Application Developer to join our team at Engager.app.Company OverviewEngager.app is a cutting-edge software platform designed to simplify and optimize practice management for accountants and bookkeepers. Our mission is to provide innovative tools that streamline workflows and enhance client relationships, enabling...

  • Senior Data Analyst

    1 month ago

    Warszawa, Kraków, Gdańsk, Czech Republic AirHelp Full time

    (Disclaimer: We understand that you may not tick every box. But if you are excited about the idea of joining AirHelp, we'd love to hear from you anyway). Proven experience in data analyst role working with large datasets, with SQL, commercial BI tools and Python Experience working with financial data. Proficient expertise in SQL, including the ability to...

  • Cloud Infrastructure Engineer

    6 days ago

    Łódź, Białystok, Gdańsk, Wrocław, Warszawa, Czech Republic Godel Technologies Europe Full time

    We are looking for a skilled Cloud Infrastructure Engineer to join our team at Godel Technologies Europe. As a key member of our DevOps division, you will play a vital role in designing, building, and supporting cloud environments for continuously evolving distributed systems.About the RoleDesign and automate provisioning, configuration, and maintenance of...

  • Data Insights Specialist

    4 weeks ago

    Warszawa, Kraków, Gdańsk, Czech Republic AirHelp Full time

    Job DescriptionAirHelp is seeking a highly skilled Senior Data Analyst to join our team. As a Senior Data Analyst, you will play a crucial role in driving business growth and decision-making through data-driven insights.About the RoleThis is an excellent opportunity for a talented data professional to take ownership of technical data assets and support...

  • Experienced Quantexa Technical Business Analyst

    1 week ago

    Warszawa, Gdańsk, Gdynia, Czech Republic emagine Sp. Z o.o. Full time

    At emagine Sp. Z o.o., we are looking for a seasoned Technical Business Analyst to join our team as a Senior IT Analyst with Quantexa.Salary: Up to 152 PLN/h net + VATWe offer a hybrid work model, allowing you to split your time between working from home and collaborating in the office in Warsaw, Gdynia, or Gdańsk, once a week.The ideal candidate will have...

  • Senior DevOps Engineer @ Godel Technologies Europe

    1 month ago

    Łódź, Białystok, Gdańsk, Wrocław, Warszawa, Czech Republic Godel Technologies Europe Full time

    Requirements 1-3+ years of experience with one or more of the following cloud providers: AWS, MS Azure, Google Cloud  Solid experience with Terraform  Experience in Ansible, Chef, Puppet and/or other automation tools  Proficiency in Linux and Windows administration  Experience with CI/CD tools  Experience in Docker  Experience in Kubernetes  Software...

  • Senior Financial Analyst with Loan Expertise

    1 month ago

    Warszawa, Kraków, Czech Republic emagine Sp. Z o.o. Full time

    OverviewWe are seeking a highly skilled Senior Financial Analyst to join our team at emagine Sp. Z o.o.

  • IT Support Specialist

    4 weeks ago

    Warszawa, Mazovia, Czech Republic DENTONS BUSINESS SERVICES EMEA Full time

    Dentons Business Services EMEA is a dynamic and inclusive organization, committed to delivering exceptional service to clients across Europe, the Middle East, and Africa. As a crucial component of our global network, our EMEA business services team plays a key role in driving efficiency, innovation, and collaboration.We are looking for a motivated and...